Telecaller Jobs Opening in CONNECTVIBE telecalling company at Andheri East, Rajahmundry, Mumbai

Telecaller
Job Description
Key Responsibilities:
1. Outbound Calling:
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Make outbound calls to prospective or existing customers using a prepared script or sales pitch.
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Explain the company’s products or services clearly, confidently, and persuasively.
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Generate interest and encourage customers to take action (e.g., book appointments, attend demos, or make purchases).
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Follow up with leads generated through marketing campaigns or other sources.
2. Inbound Call Handling:
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Answer incoming calls professionally and respond to inquiries about products, pricing, or services.
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Provide relevant and accurate information to resolve customer doubts or concerns.
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Route calls to the appropriate team if further support or follow-up is needed.
3. Lead Generation and Follow-up:
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Identify potential leads and collect customer information such as name, contact number, email address, and specific needs.
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Maintain a proper database of leads, calls made, responses, and outcomes using CRM tools or Excel.
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Follow up with prospects or inactive customers at scheduled intervals.
4. Customer Relationship Building:
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Maintain a positive relationship with existing customers through regular contact and updates.
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Build rapport and trust to increase customer retention and future business opportunities.
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Collect feedback and escalate customer complaints to the appropriate department when needed.
5. Target Achievement:
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Meet daily, weekly, or monthly call and conversion targets.
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Maintain high levels of productivity by maximizing calling time and minimizing idle time.
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Work with the sales or marketing team to improve conversion strategies.
6. Data Entry and Record Keeping:
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Enter call details, feedback, lead status, and next steps into the company’s CRM or database system.
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Ensure records are updated and accurate to support reporting and analysis.
7. Script and Process Adherence:
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Follow company-approved call scripts, sales dialogues, or customer service templates.
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Comply with company policies, telemarketing regulations, and data privacy norms.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.