Telecaller Jobs Opening in Fairsearches at Greater Noida, Noida
Job Description
Make outbound calls to potential or existing customers to promote products/services.
Answer inbound calls and provide accurate information to customers.
Address customer inquiries, concerns, and complaints with a positive attitude.
Maintain customer records and update information in the system.
Identify and evaluate customers’ needs to ensure satisfaction.
Achieve daily, weekly, and monthly sales or call targets.
Provide feedback to management on customer preferences, trends, and concerns.
Work collaboratively with the team to ensure high-quality customer service.
Key Responsibilities:
1. Outbound/Inbound Calls:
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Make outbound calls to prospective clients or respond to inbound calls, depending on the business needs.
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Explain product or service offerings clearly and effectively, addressing any customer questions or concerns.
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Engage customers in meaningful conversations to understand their needs and offer appropriate solutions.
2. Lead Generation and Qualification:
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Identify potential leads through calls and other available data sources.
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Qualify leads based on customer interest, needs, and eligibility, and direct them to the appropriate team if necessary.
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Follow up with potential clients who have shown interest in the products/services offered to convert leads into actual sales.
3. Sales and Product Promotion:
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Promote and cross-sell products or services to customers based on their preferences and requirements.
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Upsell existing clients by informing them about new or complementary products and services.
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Meet daily, weekly, and monthly sales targets set by the company or department.
4. Customer Support and Service:
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Provide excellent customer service by addressing inquiries, resolving issues, and guiding customers through the sales process.
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Assist customers with product or service-related queries, and handle complaints or escalations when necessary.
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Maintain positive customer relationships to ensure repeat business and customer satisfaction.
5. Database Management:
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Update and maintain customer information in the company’s CRM or database systems.
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Ensure that all customer interactions, feedback, and follow-ups are recorded accurately and promptly.
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Monitor and report on lead progress, sales statistics, and customer feedback.
6. Reporting and Documentation:
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Provide feedback on customer interactions to help improve products or services and overall customer experience.
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Prepare daily or weekly reports on call activities, sales progress, and any challenges faced during calls.
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Keep records of customer interactions, including contact details, responses, and follow-up actions.
7. Target Achievement:
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Work towards achieving set targets for calls made, sales conversion rates, or customer satisfaction levels.
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Motivate self to consistently meet performance benchmarks, contributing to the team and company’s success.
8. Team Collaboration:
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Collaborate with other team members and departments such as sales, marketing, or customer service to enhance customer experience and achieve business goals.
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Participate in team meetings, training sessions, and workshops to improve sales techniques and customer communication.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Delhi, Ghaziabad, Noida 
Freshers 
Salary not disclosed 
BA, BBA/BBM, MBA/PGDM
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, 12th Pass (HSE), Other Course
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM
Delhi, Noida
Freshers
Salary not disclosed
10th Pass (SSC)
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
Any Graduate
Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BCA, 12th Pass (HSE), Other Graduate
Noida
Freshers
Salary not disclosed
Diploma(Agricultural / Irrigation), 12th Pass (HSE), Vocational Training, Other Course(Other Course)
Delhi, Gurgaon, Noida
1.5 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Noida
3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc, Other Graduate
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Noida, Kolkata
Freshers
Salary not disclosed
BA(Indian Art), BSc(Actuarial and Financial Mathematics, Social Work)
Gurgaon, Noida
0 to 1.5 Years
Salary not disclosed
BA, Other Graduate 
