Telecaller Jobs Opening in Falconet Internet Pvt. Ltd. at Gurgaon-Others, Gurgaon
Telecaller
Job Description
Key Responsibilities:
1. Collections Calling
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Make outbound calls to customers with overdue payments on loans, credit cards, subscriptions, or service bills.
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Remind customers of their due dates, discuss repayment options, and encourage prompt payment.
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Negotiate settlements or payment plans where applicable, in line with company policies.
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Follow up regularly with defaulters through calls, messages, or emails to ensure payment collection.
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Record collection status and reasons for delay accurately in the CRM or collections management system.
2. Customer Service Support
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Handle inbound and outbound calls related to customer service queries and complaints.
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Provide accurate information regarding products, services, billing, transactions, or account details.
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Resolve issues or escalate to relevant departments if necessary, ensuring timely resolution and customer satisfaction.
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Maintain a courteous and helpful attitude, even in challenging or high-pressure conversations.
3. Product Promotion & Cross-Selling
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Identify potential sales opportunities during customer interactions and promote appropriate products or services.
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Inform customers about current offers, upgrades, or new launches in services or financial products.
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Convince customers to try or buy value-added services, warranty packages, insurance, credit products, or recharges.
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Meet daily/weekly/monthly sales targets set by the team leader or manager.
4. Documentation & Reporting
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Maintain call logs, payment records, customer feedback, and transaction details accurately.
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Update CRM systems and dashboards with every interaction, ensuring proper data flow and tracking.
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Generate daily call summaries and submit reports on collections, service requests, or sales conversions.
5. Compliance & Process Adherence
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Adhere strictly to regulatory guidelines (such as RBI/SEBI for financial services) and company policies during interactions.
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Ensure all communication is within ethical boundaries and avoid any form of coercion during collection calls.
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Maintain confidentiality of customer data and follow cybersecurity protocols.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Delhi, Gurgaon, Mumbai 
Freshers 
Salary not disclosed 
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE), Other Graduate
Gurgaon
0 to 0.6 Years
Salary not disclosed
12th Pass (HSE)
Gurgaon
0.6 to 3+ Years
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BSc, 12th Pass (HSE)
Delhi, Gurgaon
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Gurgaon
Freshers
Salary not disclosed
B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc
Gurgaon
0.6 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Gurgaon
0.6 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
Diploma, BA, BBA/BBM, 12th Pass (HSE)
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Ahmedabad, Gurgaon, Bangalore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC)
Delhi, Gurgaon, Noida
Freshers
Salary not disclosed
B.Com 
