Telecaller Jobs Opening in FINSUP Financial consultancy Pvt Ltd at Kozhikode-Others, Kozhikode
Telecaller
Job Description
Key Responsibilities:
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Handling Outbound Calls:
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Make cold calls to prospective customers to introduce products or services.
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Follow a prepared script to communicate the product features and benefits clearly and convincingly.
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Persuade customers to make a purchase, book an appointment, or request a callback.
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Managing Inbound Calls:
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Answer incoming calls from existing customers and address their queries or concerns.
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Provide information about products, services, pricing, or order status.
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Resolve complaints or escalate complex issues to the appropriate department.
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Lead Generation and Sales:
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Identify potential customers through databases, directories, or incoming leads.
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Record customer details and classify leads based on interest and readiness to purchase.
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Pass qualified leads to the sales or business development team for further follow-up.
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Customer Relationship Management:
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Build and maintain good relationships with customers by providing timely and helpful responses.
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Follow up with customers to ensure satisfaction and confirm service/product delivery.
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Encourage repeat business and referrals through courteous service.
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Data Collection and Record Keeping:
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Maintain accurate records of customer information, call details, feedback, and outcomes.
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Enter and update customer data in the CRM system or call management software.
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Ensure data confidentiality and comply with company privacy policies.
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Achieving Targets:
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Meet or exceed daily, weekly, and monthly call and conversion targets.
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Actively participate in team meetings, training, and coaching sessions.
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Continuously strive to improve communication techniques and performance metrics.
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Market Feedback and Reporting:
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Collect feedback from customers and report insights to management or marketing teams.
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Identify recurring questions, concerns, or objections from customers.
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Suggest improvements to scripts, offers, or campaign strategies.
Required Skills and Competencies:
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Excellent Communication: Clear speaking voice, good pronunciation, and the ability to speak fluently in the required languages (e.g., English, Hindi, regional languages).
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Active Listening: Ability to understand the customer’s needs, concerns, and emotions attentively.
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Persuasion and Negotiation: Skill in influencing customer decisions and handling objections tactfully.
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Customer Service Orientation: Friendly, patient, and helpful approach in all interactions.
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Problem-Solving: Ability to resolve basic customer concerns independently or escalate appropriately.
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Data Entry and Typing: Competence in entering information quickly and accurately during or after calls.
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Multitasking: Handle multiple calls or systems efficiently while maintaining focus and accuracy.
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Teamwork: Willingness to collaborate with colleagues, share knowledge, and support team goals.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
