Telecaller Jobs Opening in FIRST ADVISOR at Janakpuri, Delhi

Telecaller
Job Description
Key Responsibilities
The core responsibilities of a telecaller may vary slightly depending on the nature of the organization or industry. However, the general responsibilities include the following:
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Making Outbound Calls: Telecallers are responsible for making outbound calls to prospective clients using a list provided by the company or through lead generation tools. These calls are often aimed at introducing the company's products or services, generating leads, and scheduling appointments.
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Receiving Inbound Calls: In addition to outbound calls, telecallers also attend incoming calls from customers. These may include product inquiries, service requests, complaints, or support-related calls.
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Explaining Products and Services: A major responsibility of a telecaller is to provide detailed information about products and services. They must be well-versed in the features, benefits, pricing, and policies related to the company’s offerings so that they can confidently explain them to customers.
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Customer Relationship Management: Telecallers are expected to maintain a positive relationship with customers. This involves following up with clients, resolving their issues, and ensuring they are satisfied with the services provided.
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Handling Objections and Queries: Not all customers are ready to make a purchase or accept services immediately. A telecaller must have the ability to handle objections and concerns in a patient and professional manner while guiding customers toward a decision.
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Lead Generation and Follow-ups: Telecallers are also tasked with identifying potential leads, updating them in the system, and following up regularly. Proper tracking of interactions and follow-ups is essential to close deals and meet targets.
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Maintaining Call Records: Accurate documentation of all calls, including customer details, nature of the inquiry, status of the call, and follow-up schedules, is an important part of a telecaller’s job. These records are usually updated in the company’s CRM software.
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Meeting Daily/Monthly Targets: Telecallers often work in a target-driven environment. Whether it is the number of calls made, sales closed, or leads generated, they are expected to meet or exceed predefined targets.
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Conducting Surveys or Feedback Calls: Sometimes, telecallers are required to conduct surveys or feedback calls to collect customer opinions, satisfaction levels, or suggestions for improvement.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.