Job Description
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Handle inbound calls related to appointments, doctor availability, services, and procedures.
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Respond to patient queries politely and provide accurate information.
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Maintain a high level of customer service and professionalism.
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Make follow-up calls to patients for consultations, reviews, health check-up reminders, and pending reports.
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Call and convert enquiries into appointments or service bookings.
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Contact patients for feedback after service.
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Schedule appointments and coordinate with OPD/Consultants.
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Update patient information accurately in the HMS/CRM software.
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Communicate rescheduling or doctor unavailability to patients promptly.
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Promote hospital services, packages, screenings, and health check-up camps.
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Achieve daily/weekly call targets and conversion targets.
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Upsell relevant healthcare services (lab tests, scans, packages) when appropriate.
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Maintain call logs, enquiry registers, and follow-up sheets.
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Share daily call reports with Telecalling Supervisor/CRM Manager.
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Ensure confidentiality and data privacy of patient information.
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Handle complaints professionally and escalate to the right department.
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Guide patients regarding insurance, billing queries, and basic hospital processes.
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Ensure smooth communication between patient and departments (Doctor, Lab, Radiology, etc.)
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Excellent communication in English, Tamil (additional languages are a plus).
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Good patient-handling and problem-solving skills.
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Basic computer knowledge (MS Office, Hospital Management Software).
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Ability to multitask and work under pressure.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
