Telecaller Jobs Opening in GVMC Global at Himayath Nagar, Hyderabad
Telecaller
Job Description
Job Overview
A Telecaller plays a crucial role in the organization by handling outbound and inbound calls to connect with potential and existing customers, promote products or services, and generate leads or close sales. The role demands excellent communication skills, persuasive abilities, and customer-handling expertise to ensure a positive brand image and achieve business objectives.
Telecallers act as the first point of contact between the company and the customer, ensuring they understand customer needs, answer queries, and maintain long-term relationships.
Key Responsibilities
1. Outbound Calling
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Make outbound calls to potential and existing customers from the company’s database.
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Introduce and explain company products or services in a clear and convincing manner.
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Persuade customers to show interest, schedule appointments, or make purchases.
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Handle objections and rejections professionally while maintaining a positive attitude.
2. Lead Generation & Sales
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Identify and qualify potential leads through telephonic interaction.
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Generate high-quality leads for the sales team by understanding customer requirements.
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Achieve daily, weekly, and monthly targets related to calls, conversions, and revenue.
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Provide relevant information about products and services to convert inquiries into sales.
3. Customer Support & Query Resolution
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Respond promptly to customer queries, complaints, and requests.
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Offer personalized assistance and solutions to enhance customer satisfaction.
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Record customer feedback and relay it to relevant departments for process improvement.
4. Database & Record Management
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Update and maintain the customer database with accurate and up-to-date information.
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Track customer interactions and maintain call logs in CRM systems or spreadsheets.
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Categorize leads based on potential, priority, and follow-up requirements.
5. Follow-Ups & Relationship Building
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Conduct regular follow-ups with interested customers to ensure lead nurturing.
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Build strong relationships to encourage repeat business and referrals.
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Send reminders, promotional offers, and updates as required.
6. Team Collaboration
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Work closely with the sales, marketing, and operations teams to ensure smooth workflows.
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Share insights, customer feedback, and market trends with the team for strategy optimization.
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Participate in regular team meetings and contribute ideas for improving scripts and calling techniques.
Eligibility Criteria
Educational Qualification
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Minimum 12th pass / Diploma / Graduate in any discipline.
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Additional certifications in sales, customer service, or communication skills are an advantage.
Experience
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Fresher-friendly role – Candidates with good communication skills are welcome.
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Prior experience in telecalling, telesales, or customer support is preferred.
Required Skills & Competencies
Core Skills
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Excellent verbal communication skills in English, Hindi, or regional languages.
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Good listening and persuasion abilities to engage customers effectively.
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Basic knowledge of MS Word, MS Excel, and Internet browsing.
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Familiarity with CRM tools and telecalling software (added advantage).
Sales Skills
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Ability to understand customer needs and pitch solutions accordingly.
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Skilled in negotiation, objection handling, and deal closure.
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Confidence to work towards achieving sales targets and lead generation goals.
Soft Skills
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Positive attitude, patience, and a customer-centric mindset.
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Good time management and organizational skills.
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Ability to work independently and as part of a team.
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Quick learner with a willingness to adapt to changing scripts and strategies.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
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Salary not disclosed 
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12th Pass (HSE)
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BA
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12th Pass (HSE)
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12th Pass (HSE)
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BA, 12th Pass (HSE)
Hyderabad, Gurgaon, Noida
3 to 3+ Years
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12th Pass (HSE)
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Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
