Telecaller Jobs Opening in Hira Global Serives at Ameerpet, Hyderabad
Telecaller
Job Description
Key Responsibilities
1. Outbound Calling
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Make daily outbound calls to a set list of leads or potential customers.
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Initiate conversation and clearly introduce the company, its services, and the reason for the call.
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Engage customers in a professional and friendly manner while conveying the intended message.
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Follow predefined scripts, guidelines, or talking points provided by the company, while also being able to adapt based on the customer's responses.
2. Lead Generation and Qualification
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Identify and qualify leads through calls by asking relevant questions and assessing interest levels.
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Collect and update accurate customer information, such as name, phone number, email address, and preferences.
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Transfer qualified leads to the sales or service team for further action.
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Maintain a database of interested, non-interested, and follow-up leads.
3. Customer Support and Relationship Building
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Respond to incoming queries, feedback, or complaints from customers.
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Provide accurate and timely information about products or services.
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Direct complex issues to the appropriate department and ensure timely resolution.
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Maintain customer satisfaction by being polite, empathetic, and efficient during calls.
4. Follow-Up and Documentation
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Make follow-up calls to leads who have shown interest or need additional time before making a decision.
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Maintain and update CRM (Customer Relationship Management) systems with call details, follow-up notes, and call outcomes.
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Submit daily or weekly reports on call metrics such as the number of calls made, successful conversations, leads generated, and feedback received.
5. Sales Support (If Applicable)
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Assist the sales team by generating appointments, scheduling meetings, or setting up demonstrations.
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Upsell or cross-sell products/services when opportunities arise during the call.
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Contribute to achieving the team’s sales and outreach targets.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
