Telecaller Jobs Opening in InfobeamSolution at Krishna Nagar, Laxmi Nagar, Mayur Vihar, Delhi
Telecaller
Job Description
Job Summary:
A Telecaller is a customer-facing professional responsible for initiating and receiving calls to and from prospective or existing customers with the objective of generating sales, providing information, resolving queries, or collecting feedback. Telecallers act as a bridge between the company and customers, promoting products or services, answering inquiries, and helping ensure customer satisfaction.
This role is vital for any organization that relies on voice-based customer engagement to drive sales, collect leads, offer support, or conduct surveys. Telecallers may work in various sectors including banking, insurance, healthcare, real estate, education, and retail, among others.
Key Responsibilities:
1. Outbound Calling:
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Make outgoing calls to potential or existing customers to inform them about a product or service using pre-approved scripts.
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Convince customers to purchase products, use services, or schedule appointments.
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Maintain a professional and friendly tone while speaking to customers.
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Keep detailed records of calls made, responses, follow-ups, and outcomes.
2. Inbound Calling:
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Handle incoming calls from customers regarding product inquiries, complaints, or support.
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Offer solutions to customer problems or transfer them to the appropriate department.
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Ensure that customers feel heard, respected, and helped during every interaction.
3. Customer Engagement and Retention:
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Develop and maintain a strong understanding of the company's products or services.
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Engage customers with clear and concise information.
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Build rapport to foster long-term relationships and customer loyalty.
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Conduct follow-up calls for repeat business or feedback collection.
4. Lead Generation and Conversion:
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Collect and verify customer information such as name, address, email, and requirements.
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Qualify leads based on the customer's interest and eligibility.
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Forward promising leads to the sales or field team for further action.
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Keep a database of interested prospects for future outreach.
5. Handling Objections and Queries:
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Listen to customer concerns and handle objections professionally.
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Provide answers to frequently asked questions and resolve issues within the scope of authority.
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Escalate unresolved complaints to senior executives or the support team.
6. Sales and Revenue Support:
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Explain ongoing promotions, discounts, and limited-time offers.
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Encourage customers to take advantage of deals to increase conversions.
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Upsell or cross-sell related products or services to existing customers.
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Meet daily, weekly, and monthly sales or call targets.
Skills and Competencies:
Core Skills:
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Excellent verbal communication and active listening.
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Strong persuasion and negotiation skills.
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Fluency in local languages and basic English (multilingual ability is an advantage).
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Familiarity with telephone etiquette and customer service protocols.
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Data entry and basic computer skills (MS Office, CRM systems).
Soft Skills:
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Patience, empathy, and professionalism when speaking to customers.
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Positive attitude and resilience, especially in the face of rejection.
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Good organizational and time management abilities.
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Adaptability to different types of customers and situations.
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Attention to detail when recording customer information or feedback.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 30000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Delhi, Noida 
Freshers 
Salary not disclosed 
BA
Delhi
Freshers
Salary not disclosed
Diploma, B.Com(Commerce), BA, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
