Telecaller
0 Years 
14000 - 22300 Monthly 
Certificate Course (ITI), Diploma, BE/B.Tech, 10th Pass (SSC), 12th Pass (HSE), Vocational Training, Other Course 
Chittoor 
Job Description
Key Responsibilities
1. Outbound Calling
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Call prospective customers from provided leads or databases.
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Present and explain products or services clearly over the phone.
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Persuade potential customers to make purchases, schedule appointments, or attend meetings.
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Maintain a high call-to-contact conversion ratio.
2. Inbound Call Handling
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Receive calls from customers seeking information or assistance.
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Answer queries regarding products, pricing, policies, or services.
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Provide accurate and timely information to build trust and credibility.
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Redirect calls to relevant departments when necessary.
3. Customer Relationship Management
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Maintain positive relationships with customers through regular follow-ups.
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Understand customer needs and recommend suitable products or solutions.
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Handle complaints and ensure customer satisfaction.
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Keep detailed records of interactions, inquiries, and feedback.
4. Sales and Target Achievement
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Meet daily, weekly, and monthly call targets and sales goals.
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Promote upselling and cross-selling opportunities.
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Close deals by effectively overcoming objections.
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Work with the sales team to achieve overall company revenue objectives.
5. Record Keeping and Reporting
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Update customer details and conversation outcomes in the CRM system.
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Maintain logs of calls made, customer interactions, and follow-up actions.
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Generate reports on sales performance and call statistics for management review.
6. Team Coordination
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Share customer insights and feedback with supervisors to improve products or services.
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Support colleagues by exchanging leads and strategies for better results.
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Participate in team meetings, training programs, and skill-enhancement workshops.
Skills and Competencies
1. Communication Skills
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Clear and confident voice with proper pronunciation.
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Ability to explain complex information in a simple, engaging manner.
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Active listening skills to understand customer needs.
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Proficiency in local languages along with English or Hindi.
2. Sales and Persuasion Skills
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Ability to influence buying decisions without sounding pushy.
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Understanding of sales techniques such as needs-based selling, upselling, and objection handling.
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Persistence in following up with customers until a decision is made.
3. Customer Service Orientation
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Patience and empathy when dealing with frustrated or hesitant customers.
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Commitment to delivering a positive customer experience.
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Capability to resolve queries quickly and efficiently.
4. Problem-Solving Ability
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Identifying customer concerns and offering practical solutions.
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Thinking on the spot to answer unexpected questions.
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Managing conflicts with professionalism and tact.
5. Technical and System Skills
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Basic knowledge of computer applications like MS Word, Excel, and email.
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Familiarity with CRM and call management software.
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Ability to type and update customer records accurately while speaking.
6. Time Management and Organization
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Prioritizing calls based on lead quality and urgency.
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Maintaining discipline in following daily call schedules.
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Managing multiple tasks without losing focus on quality.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BE/B.Tech, Vocational Training, 12th Pass (HSE), 10th Pass (SSC), Other Course
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
