Telecaller Jobs Opening in Kitzone Technology Pvt. Ltd. at Jodhpur
Telecaller
1 to 2 Years 
8000 - 15000 Monthly 
Job Description
Job Description
A Telecaller in an IT-based company serves as a key communication link between the organization and its potential or existing clients. The role involves making outbound or receiving inbound calls to generate leads, promote IT products or services, schedule meetings, and support the sales and marketing team. Telecallers play a vital role in representing the company’s brand professionally while ensuring accurate communication of technical solutions and client requirements.
In the IT sector, telecallers may deal with software solutions, IT services, cloud products, hardware, or consulting services. They act as the first point of contact for prospects and help streamline the sales pipeline by qualifying leads, setting appointments, and following up with potential clients.
Key Responsibilities
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Lead Generation and Client Outreach
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Conducting outbound calls to prospective clients to introduce company products or services.
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Handling inbound inquiries from potential clients seeking IT solutions.
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Generating new business opportunities through cold calling, follow-ups, and networking.
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Client Communication and Relationship Building
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Understanding client needs and requirements to provide relevant IT solutions.
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Maintaining professional and courteous communication with clients at all times.
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Building strong client relationships to support long-term engagement and business growth.
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Appointment Scheduling
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Coordinating with clients to schedule meetings or demonstrations with sales executives or account managers.
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Ensuring timely follow-up on client requests, inquiries, and meetings.
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Maintaining a record of scheduled appointments and updates in the CRM system.
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Product and Service Promotion
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Presenting IT products, software solutions, or service offerings effectively over the phone.
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Explaining technical features, benefits, and solutions in a clear and persuasive manner.
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Highlighting competitive advantages and addressing client queries or objections.
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Data Management and Reporting
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Maintaining accurate records of calls, client details, and sales activities in the CRM system.
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Preparing daily, weekly, and monthly reports on calls made, leads generated, and appointments scheduled.
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Providing feedback to the sales and marketing team regarding client preferences and market trends.
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Collaboration with Sales and Marketing Teams
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Working closely with sales executives to ensure smooth handover of qualified leads.
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Coordinating with marketing teams to align campaigns and communication strategies.
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Assisting in promotional activities, email campaigns, or follow-up initiatives.
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Achieving Targets and KPIs
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Meeting or exceeding daily, weekly, and monthly call and lead generation targets.
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Striving to convert leads into sales opportunities for the IT solutions team.
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Continuously improving call quality, communication skills, and lead conversion ratios.
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Handling Objections and Queries
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Addressing client concerns or objections professionally.
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Providing technical explanations or coordinating with technical teams for detailed responses.
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Ensuring client satisfaction through timely and accurate communication.
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Market Research and Insights
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Gathering information about competitors, industry trends, and client requirements.
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Reporting insights to management for strategic planning and decision-making.
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Helping identify new potential markets, clients, or IT solutions demand.
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Professional Development
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Staying updated with new IT products, software solutions, and services offered by the company.
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Enhancing communication, negotiation, and client handling skills through training sessions.
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Learning technical aspects of IT services to convey accurate information to clients.
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Required Skills and Competencies
A Telecaller in an IT-based company should have the following skills:
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Communication Skills: Excellent verbal and written skills to interact with clients professionally.
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Technical Understanding: Basic knowledge of IT products, software, and services to explain features and benefits.
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Persuasion and Negotiation: Ability to convince clients about the company’s solutions and services.
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Customer Orientation: Strong focus on understanding and addressing client needs.
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Time Management: Efficiently handling a high volume of calls and follow-ups.
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CRM and Documentation Skills: Recording client interactions accurately and updating databases.
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Problem-Solving: Ability to handle client objections and queries effectively.
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Adaptability: Adjusting communication style and approach based on client type and industry.
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Teamwork: Collaborating with sales, marketing, and technical teams to achieve organizational goals.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com, BA, BBA/BBM, BCA, BSc, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
