Job Description
Key Responsibilities:
1. Customer Calls:
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Make outbound calls to potential or existing customers to introduce products or services.
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Answer inbound calls from customers regarding queries, complaints, or support.
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Provide information about products/services to prospective clients and customers.
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Engage with customers to understand their needs and recommend appropriate solutions.
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Handle customer complaints and provide solutions in a professional and timely manner.
2. Lead Generation & Sales:
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Identify new business opportunities by calling potential clients and setting up appointments for the sales team (if applicable).
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Provide details on promotions, special offers, and new products/services.
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Follow up with leads and convert prospects into customers by effectively communicating the benefits of the company’s offerings.
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Achieve daily, weekly, and monthly targets as set by the sales or customer service department.
3. Record Keeping & Reporting:
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Maintain accurate records of customer interactions, inquiries, complaints, and feedback using CRM or call logs.
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Document all conversations and outcomes and update the database with new contact information or follow-up actions.
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Prepare daily and weekly performance reports and share them with the team leader or supervisor.
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Track customer interactions to measure customer satisfaction and escalate complex issues to higher authorities when required.
4. Customer Relationship Management:
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Build and maintain positive relationships with customers through consistent follow-up calls and personalized service.
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Assist in resolving customer issues by offering effective solutions and providing after-sales support.
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Ensure all customer inquiries are addressed and resolved in a friendly and professional manner.
5. Product/Service Knowledge:
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Stay updated with all company products, services, and updates to provide accurate and helpful information to customers.
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Continuously improve sales techniques and communication skills through training and coaching.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 18000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
