Telecaller Jobs Opening in LANE CONSULTANCY at Perambur, Chennai
Job Description
Job Summary:
We are seeking a courteous, confident, and persuasive Telecaller to manage inbound and outbound calls to customers and prospective clients. As a telecaller, you will be responsible for handling inquiries, resolving complaints, promoting products or services, and ensuring customer satisfaction through professional communication.
The ideal candidate should have excellent verbal communication skills, a polite and positive attitude, and the ability to handle repetitive tasks efficiently. This role involves building trust with customers, documenting interactions accurately, and escalating unresolved issues to the appropriate departments.
If you're passionate about communication, service-oriented, and target-driven, this position offers excellent opportunities for growth in customer support or sales.
Key Responsibilities:
1. Customer Communication:
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Make outbound calls to potential or existing customers to inform them about products, services, or campaigns.
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Answer incoming calls from customers and address inquiries, requests, or complaints professionally.
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Ensure calls are answered promptly, clearly, and with empathy.
2. Sales & Lead Generation:
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Explain product/service features and benefits in a persuasive manner.
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Encourage customers to purchase products or schedule appointments.
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Maintain a list of leads and follow up on previous interactions.
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Convert inquiries into sales or qualified leads.
3. Complaint Handling & Problem Resolution:
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Listen actively to understand customer concerns and provide appropriate solutions.
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Record complaints accurately and ensure they are resolved in a timely manner.
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Escalate unresolved or complex issues to team leaders or supervisors.
4. Documentation & Record Keeping:
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Maintain detailed records of all calls, including customer details, call purpose, outcomes, and follow-up actions.
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Update CRM systems or spreadsheets regularly and accurately.
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Follow data privacy and confidentiality guidelines.
5. Performance Metrics & Targets:
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Meet or exceed daily/weekly call quotas (outbound or inbound).
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Achieve sales or service performance targets as set by the manager.
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Maintain quality standards in call handling and customer engagement.
6. Coordination & Feedback:
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Collaborate with internal teams such as sales, operations, or technical support to resolve customer issues.
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Share feedback from customers with relevant departments for improvement in service delivery or product features.
Required Skills & Competencies:
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Excellent spoken communication
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Active listening and problem-solving abilities
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Clear, polite, and professional telephone etiquette
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Basic computer literacy (typing, data entry, CRM tools, MS Excel)
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Ability to multitask and manage time effectively
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Positive attitude and ability to stay calm under pressure
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 11000 and 13000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
0 to 2 Years
Salary not disclosed
BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, MSc, Master in Marketing
Chennai
0 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
