Telecaller Jobs Opening in Namma Nilam Housing and Properties at Chennai-Others, Chennai
Telecaller
Job Description
Job Summary:
We are seeking an enthusiastic and motivated Telecaller to join our customer support and sales team. This role involves handling inbound calls from existing and prospective customers, resolving their queries, providing product or service-related information, and ensuring an excellent customer experience. In addition, the Telecaller will be responsible for identifying, qualifying, and converting leads through effective conversation and relationship-building techniques.
The ideal candidate should be a confident communicator with a customer-first mindset and the ability to multitask in a fast-paced environment. Freshers with strong communication skills are also encouraged to apply.
Key Responsibilities:
1. Inbound Call Handling
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Receive and manage a high volume of incoming calls from customers with professionalism and courtesy.
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Understand the purpose of the call—whether it is an inquiry, support issue, feedback, or complaint.
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Offer accurate, clear, and helpful information regarding products, services, policies, or ongoing offers.
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Maintain a helpful and empathetic tone while resolving issues in a timely manner.
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Escalate complex issues or complaints to the appropriate department and follow up to ensure resolution.
2. Lead Generation and Qualification
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Engage callers to understand their needs and suggest relevant products or services.
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Identify high-potential leads from inquiries and classify them based on interest and urgency.
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Capture and record detailed customer information (name, contact, requirements, preferences) in the CRM system.
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Schedule appointments, product demos, or follow-up calls as per lead potential.
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Pass on qualified leads to the field sales or business development team.
3. Customer Relationship Management (CRM)
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Build a positive relationship with each caller through professional and engaging conversation.
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Maintain a polite and patient approach even during challenging calls or situations.
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Follow up with customers post-call to ensure satisfaction, gather feedback, or offer additional support.
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Maintain detailed and up-to-date customer records and call logs using CRM or Excel sheets.
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Participate in feedback and review sessions with team leaders to improve service quality.
4. Call Documentation & Reporting
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Accurately update all call outcomes, follow-up dates, and customer remarks in CRM tools.
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Prepare and submit daily/weekly call reports highlighting inbound volume, resolved queries, and lead conversion.
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Maintain confidentiality and integrity in handling sensitive customer information.
Required Skills and Competencies:
Communication Skills
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Excellent verbal communication skills in English, Hindi, or regional language.
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Ability to articulate clearly, actively listen, and respond with appropriate solutions.
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Confident and friendly tone with a natural flair for conversation.
Sales & Lead Handling
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Persuasive ability to identify and nurture leads during regular customer conversations.
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Comfortable working with monthly or daily call and lead targets.
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Ability to pitch offers, discounts, or services appropriately.
Customer Service Orientation
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Strong sense of empathy and patience while addressing concerns.
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Conflict resolution and active listening to defuse tense situations professionally.
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Customer-first attitude and focus on long-term satisfaction.
Technical & Organizational Skills
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Basic knowledge of call center software and CRM tools (preferred).
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Familiarity with Excel and Google Sheets for data entry and reporting.
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Strong attention to detail in logging and updating call details accurately.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
12th Pass (HSE)
Chennai
0 to 2 Years
Salary not disclosed
BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE) 
