Telecaller Jobs Opening in Nitin Fincare Services Private Limited at Yerawada, Pune
Telecaller
Job Description
Key Responsibilities:
1. Outbound Calling:
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Make a high volume of outbound calls daily to leads provided by the company or acquired through marketing campaigns.
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Introduce and explain the company’s loan services (personal loans, business loans, education loans, etc.) and investment solutions (mutual funds, SIPs, fixed deposits, etc.).
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Educate customers on features, benefits, eligibility, interest rates, expected returns, and application procedures.
2. Lead Qualification & Generation:
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Identify interested and eligible customers through structured questioning.
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Capture relevant financial and personal information (e.g., income, employment type, investment goals) to assess eligibility.
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Share qualified leads with the field sales or relationship management team for further follow-up.
3. Customer Relationship Management:
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Build and maintain a positive rapport with potential and existing clients through follow-up calls.
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Address basic questions about financial products and direct complex queries to senior advisors or sales specialists.
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Maintain a professional and helpful tone at all times, focusing on customer satisfaction and clarity.
4. Follow-ups & Conversion Support:
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Track leads that require additional follow-up and schedule timely callbacks.
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Assist in the pre-sales process by confirming interest, gathering documentation, and helping with application steps (if trained).
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Support other sales team members by preparing client summaries, sending brochures, or sharing product links via WhatsApp or email.
5. Documentation & Reporting:
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Maintain daily records of calls made, leads generated, follow-up status, and customer feedback in CRM or Excel.
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Share end-of-day reports with supervisors on performance metrics like call count, leads qualified, and conversion status.
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Highlight any customer concerns or market trends noticed during calls.
6. Team Collaboration & Learning:
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Attend product training sessions to stay updated on new services, financial regulations, and competitor offerings.
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Participate in daily team meetings, performance reviews, and strategy discussions.
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Contribute feedback on call scripts or campaign effectiveness.
Required Skills & Competencies:
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Communication Skills: Excellent verbal skills in English and regional language(s). Ability to explain complex financial terms in simple language.
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Sales Mindset: Target-driven, persistent, and confident in influencing customer decisions.
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Basic Financial Knowledge: Understanding of loans, investments, interest rates, and returns is preferred (training can be provided).
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Listening Skills: Ability to identify customer needs, financial goals, and objections carefully.
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CRM Proficiency: Comfortable working with CRM tools, Excel sheets, or mobile-based sales applications.
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Customer Handling: Professional, polite, and solution-oriented approach during conversations.
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Time Management: Ability to manage a high call volume while ensuring quality interactions and proper documentation.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Pune 
0 to 2 Years 
Salary not disclosed 
12th Pass (HSE)
Pune
0 to 3 Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Pune
0 to 1 Years
Salary not disclosed
BA
Pune
Freshers
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B.Arch, B.Pharm, BBA/BBM
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Freshers
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Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Hyderabad, Pune, Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Hyderabad, Pune, Kolkata
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Hyderabad, Delhi, Pune
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Ahmedabad, Pune, Noida
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Delhi, Mumbai, Pune
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Pune
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Bangalore, Pune
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Hyderabad, Bangalore, Pune
3 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Pune
0 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Pune
Freshers
Salary not disclosed
BA
Bangalore, Mumbai, Pune
3 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA 
