Job Description
Job description:
We are seeking a Customer Support Executive to manage communication with USA-based jewelry retailers, wholesalers, and buyers. The ideal candidate will handle inquiries related to diamonds, orders, pricing, availability, and after-sales support, ensuring an exceptional customer experience.
Key Responsibilities:-
- Handle customer inquiries via email, WhatsApp, live chat, and calls during USA business hours
- Assist clients with diamond & jewelry product details, pricing, availability, and certifications
- Coordinate with sales, operations, and logistics teams for order processing and updates
- Maintain accurate CRM records and client communication logs
- Resolve customer concerns professionally while maintaining brand reputation
- Follow up on quotes, confirmations, deliveries, and after-sales support
- Support repeat business by building long-term client relationships
Required Skills & Qualifications
- Graduate or equivalent (Jewelry / Gemology background is a plus)
- 1–5 years of experience in customer support, sales coordination, or B2B support
- Excellent written and spoken English (USA client communication)
- Basic knowledge of diamonds (4Cs), jewelry terms, and certifications preferred
- Comfortable working evening/night shifts
- Proficiency in email handling, WhatsApp Business, CRM tools, and MS Office
Preferred Candidate Profile
- Experience in the diamond, jewelry, or luxury goods industry
- Prior exposure to international clients
- Strong problem-solving and communication skills
- Professional, polite, and customer-focused attitude
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
Role bpo telecaller
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2814426
Job Category BPO , BSc/BCA/BBM
Locality Address
State Gujarat
Country India
About Company
OM Jewels is a trusted name in the diamond industry, specializing in natural white diamond matching pairs and loose diamonds. With a commitment to precision and quality, we source and craft diamonds that meet the highest standards of brilliance and consistency. Our expertise lies in curating perfectly matched diamond pairs, ideal for exquisite jewelry designs.
At OM Jewels, we take pride in delivering ethically sourced and meticulously cut diamonds that enhance every creation. Whether you're a jeweler, wholesaler, or investor, our premium selection ensures you receive unmatched quality and value.
At OM Jewels, we take pride in delivering ethically sourced and meticulously cut diamonds that enhance every creation. Whether you're a jeweler, wholesaler, or investor, our premium selection ensures you receive unmatched quality and value.
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