Telecaller Jobs Opening in One Point at AJC Bose Road, Kolkata
Job Description
Key Responsibilities:
1. Outbound Calling:
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Call potential customers from the provided database or through cold calling.
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Introduce general insurance policies (motor, health, travel, etc.) and explain benefits and coverage.
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Clarify customer queries, objections, and guide them through available options.
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Convince and convert leads into insurance policy purchases.
2. Inbound Support:
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Attend incoming calls related to general insurance inquiries.
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Provide accurate product information, pricing details, and policy terms.
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Assist customers in understanding the claim process and renewal procedure.
3. Lead Management and Sales Conversion:
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Follow up on leads through calls, emails, or WhatsApp messages.
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Maintain a call log and update CRM or Excel sheets with interaction details and outcomes.
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Track daily, weekly, and monthly conversion rates and ensure sales targets are met.
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Cross-sell and up-sell general insurance products as per customer profile and requirements.
4. Documentation and Policy Processing:
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Assist in gathering customer details for policy issuance, such as KYC, ID proof, and vehicle or health information.
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Coordinate with the backend team for smooth policy generation, dispatch, and updates.
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Ensure correct and timely submission of customer documents.
5. Customer Relationship & Retention:
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Build rapport with clients to foster trust and long-term relationships.
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Remind customers of policy renewals and offer competitive renewal options.
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Provide post-sale support including policy modification, add-on information, and endorsements.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 30000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Kolkata 
1 to 3+ Years 
Salary not disclosed 
12th Pass (HSE) 
