Telecaller
Job Description
Key Responsibilities:
1. Outbound Calling (Sales or Lead Generation)
-
Make daily outbound calls to potential customers using provided databases or contact lists.
-
Introduce the company’s products or services clearly and persuasively.
-
Identify customer needs and suggest appropriate products or services.
-
Generate leads and schedule follow-ups or meetings for the field sales team.
-
Maintain accurate records of calls, responses, and outcomes.
2. Inbound Calling (Customer Support or Query Handling)
-
Answer incoming calls from customers to resolve inquiries, complaints, or requests.
-
Provide product information, pricing details, and process-related guidance.
-
Escalate unresolved issues to relevant departments while ensuring timely follow-up.
-
Ensure customer satisfaction by offering accurate and timely information.
3. Customer Relationship and Retention
-
Build positive relationships with customers through polite, professional communication.
-
Follow up with existing clients for renewals, repeat sales, or feedback.
-
Maintain a high level of customer service to ensure long-term client retention.
4. Data Management and Reporting
-
Update CRM tools or call logs with relevant information from conversations.
-
Maintain call records, feedback forms, and performance tracking sheets.
-
Share daily, weekly, and monthly reports with supervisors on call volume, lead status, and closures.
5. Meeting Targets and KPIs
-
Achieve assigned daily/weekly/monthly calling targets (number of calls, leads, or sales).
-
Consistently meet quality assurance standards in communication and service delivery.
-
Attend regular training and feedback sessions to improve call quality and product knowledge.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 10th Pass (SSC), Other Course
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
