Telecaller
Job Description
Range: and interview performance
Educational Requirement: < 10th Pass / Male Only
Work Arrangement: Work From Office
Gender Preference: Male only
Skills Requirement: No predefined skills necessary
Experience Requirement: Fresher
Location: Ayanavaram
Working Hours: 9:30 AM - 6:30 PM | Monday to Saturday
Key Responsibilities
1. Outbound Calling & Lead Generation
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Make outbound calls to prospective customers using provided data or cold-calling techniques.
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Introduce the company’s products and services in a clear and persuasive manner.
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Identify potential customers’ needs and suggest appropriate products or services.
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Generate leads and schedule follow-up calls for the sales team when necessary.
2. Inbound Call Handling
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Answer incoming calls promptly and professionally.
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Provide accurate information about products, services, offers, or promotions.
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Handle customer questions, concerns, and complaints efficiently, aiming to resolve issues on the first call.
3. Customer Relationship Management
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Build rapport with customers by showing empathy, understanding, and patience.
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Maintain ongoing communication with regular customers to enhance brand loyalty.
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Collect customer feedback and share insights with the sales and marketing teams for service improvement.
4. Sales & Target Achievement
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Meet or exceed daily, weekly, and monthly call and sales targets.
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Convert leads into confirmed sales by following effective sales scripts and persuasion techniques.
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Upsell or cross-sell products and services wherever applicable.
5. Data Management & Reporting
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Maintain accurate and up-to-date records of calls, customer details, and outcomes in CRM or call logs.
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Update customer databases regularly to ensure accuracy.
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Provide daily or weekly reports on call performance, lead conversion rates, and customer feedback.
Skills & Competencies
Communication Skills
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Excellent verbal communication skills in the required languages (English, Hindi, and/or local languages).
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Clear and confident telephone manner.
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Ability to actively listen and respond appropriately to customer needs.
Sales & Persuasion Skills
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Strong negotiation and convincing abilities to influence customer decisions.
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Basic understanding of sales techniques, objection handling, and closing methods.
Organizational Skills
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Ability to manage time efficiently and handle a high volume of calls without compromising quality.
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Attention to detail in data entry and record-keeping.
Technical Skills
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Basic computer knowledge, including MS Office (Word, Excel) and email handling.
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Familiarity with Customer Relationship Management (CRM) systems is a plus.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Chennai 
0.6 to 2 Years 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA, BSc 
