Telecaller Jobs Opening in RIPSIL Automation Pvt Ltd at JP Nagar, Bangalore
Telecaller
Job Description
Make outbound calls to potential clients to introduce and explain digital marketing services.
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Generate leads, follow up with prospects, and set up meetings for the sales/marketing team.
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Maintain accurate records of calls, leads, and client interactions in CRM tools or spreadsheets.
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Answer incoming inquiries and convert them into potential leads.
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Share service packages, collect client requirements, and forward them to the sales team.
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Achieve daily/weekly calling and conversion targets.
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Maintain a positive and professional attitude with clients at all times.
Key Responsibilities:
1. Outbound Calling:
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Make outbound calls to potential or existing customers to inform them about a product or service using pre-defined scripts.
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Generate leads and follow up on previous contacts to maintain the sales funnel.
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Convince prospects to attend appointments, participate in product demonstrations, or consider buying products or services.
2. Inbound Calling and Query Handling:
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Answer incoming calls and respond to customer inquiries promptly and effectively.
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Resolve customer queries related to products, services, billing, or complaints with professionalism and patience.
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Escalate complex issues to the appropriate department or supervisor when necessary.
3. Customer Engagement:
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Build and maintain positive relationships with customers through excellent service.
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Understand customer needs and suggest suitable products or solutions accordingly.
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Take detailed feedback from customers and report insights to the management team.
4. Data Management and Reporting:
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Maintain accurate records of all calls made and received, along with outcomes and customer feedback.
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Update the customer database regularly to reflect new contact information, changes in preferences, or conversation notes.
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Prepare and submit daily/weekly reports on calls, leads generated, and conversion rates.
5. Achieving Targets:
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Meet or exceed assigned daily, weekly, or monthly targets related to number of calls, conversions, or sales.
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Follow up with potential leads and nurture relationships until conversion.
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Contribute to the overall performance of the sales or support team.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
