Telecaller

RPS Service

0.6 to 2 Years

12000 - 15000 Monthly

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Posted: 18 Jul 25

Job Description

Good salary + Incentive with good environment.

Salary - 12000 to 15000+ Incentive

Gender - Female

Timing - 10Am to 6Pm

Working Days - Monday to Saturday

Age - 22 to 35

Language - Tamil

Education - Min 12th Pass

Jo Location - Thirumullavoyal

Call customers or clients to promote and explain the company’s products or services.
Deliver prepared scripts to persuade potential customers to purchase or inquire further.
Convince customers to book appointments, make purchases, or consider service upgrades.
Follow up on previous calls or leads to increase the chance of conversion.

Answer calls from customers seeking information, support, or assistance.
Handle inquiries efficiently, politely, and within established service standards.
Transfer calls to the appropriate department when required.
Provide accurate information regarding products, pricing, availability, and services.

Identify potential clients through cold calling, referrals, or inquiries.
Qualify leads by asking questions to understand customer needs and interest levels.
Input customer details and interaction history into the CRM system accurately.
Schedule follow-ups and maintain regular communication with potential leads.

Maintain a professional and friendly tone during calls to build rapport.
Listen carefully to customer feedback and communicate relevant information to the team.
Handle objections and rejections positively while remaining polite and persistent.
Offer personalized solutions or promotions based on customer profiles and preferences.

Maintain records of calls, lead statuses, feedback, and conversions.
Prepare daily and weekly reports on call outcomes, sales achieved, and follow-up tasks.
Update customer databases and contact lists regularly to ensure accuracy.
Share critical issues or complaints with the supervisor or relevant department for resolution.

Achieve daily, weekly, and monthly call targets and sales goals.
Monitor personal performance and strive for continuous improvement.
Participate in regular team meetings and performance reviews.
Attend training sessions to stay updated on product knowledge and sales techniques.

Excellent Communication: Clear and confident speech with good command over English / Hindi / Tamil.
Active Listening: Ability to listen carefully to customer concerns and respond appropriately.
Sales and Persuasion: Capable of promoting products or services convincingly.
Interpersonal Skills: Friendly and approachable nature to build trust with customers.
Resilience: Ability to handle rejection, criticism, and pressure without losing motivation.
Multitasking: Manage multiple calls, systems, and tasks simultaneously.
Attention to Detail: Record customer data and feedback accurately.
Tech Savvy: Basic knowledge of computers, email, and CRM software like Salesforce, Zoho, or in-house tools.

More information about this Telecaller Job

Please go through the below FAQs to get all answers related to the given Telecaller job

What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Telecaller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Telecaller is a work from home job?
- Ans: Yes,its a Work from Home Job.
How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.