Telecaller Jobs Opening in RTF FINANCE COMPANY at Mulund West, Thane, Mumbai
Job Description
Job Summary
We are looking for a dynamic and result-oriented Telecaller to handle outbound and inbound calls for customer support, lead generation, sales, or debt collection depending on company requirements. The role involves connecting with customers, maintaining client relationships, providing information about products/services, and achieving assigned targets while ensuring high levels of customer satisfaction.
Key Responsibilities
A. Outbound Calling & Lead Generation
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Make outbound calls to potential and existing customers to promote products or services.
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Generate leads and convert prospects into customers.
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Follow up with customers to ensure satisfaction and close deals.
B. Inbound Call Handling
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Answer incoming calls from customers and resolve their queries promptly.
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Provide detailed information about products, services, offers, and policies.
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Handle customer complaints and escalate issues to the concerned department if needed.
C. Debt Collection
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Contact customers with pending payments and remind them about outstanding dues.
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Negotiate payment arrangements and explain repayment plans clearly.
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Maintain professional and polite communication while handling sensitive conversations.
D. Customer Relationship Management
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Build and maintain positive relationships with customers.
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Update and manage the customer database regularly.
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Record details of customer interactions and ensure proper documentation.
E. Reporting & Coordination
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Prepare daily, weekly, and monthly reports on calls, leads, and conversions.
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Coordinate with the sales, accounts, and operations teams for smooth workflow.
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Share customer feedback and insights to improve business strategies.
Required Skills & Competencies
A. Technical Skills
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Proficiency in MS Office and familiarity with CRM tools.
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Good typing speed and ability to manage customer databases.
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Basic understanding of sales techniques and customer support processes.
B. Soft Skills
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Excellent communication and listening skills.
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Polite, confident, and persuasive personality.
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Ability to handle rejections and objections professionally.
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Strong problem-solving and negotiation abilities.
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Self-motivated and target-driven attitude.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
10th Pass (SSC)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
0 to 1 Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training
Mumbai
0.6 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM
Mumbai
0.6 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
2 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Ahmedabad, Mumbai, Chennai
Freshers
Salary not disclosed
10th Pass (SSC)
Ahmedabad, Mumbai, Chennai
Freshers
Salary not disclosed
10th Pass (SSC)
Mumbai
0 to 1 Years
Salary not disclosed
B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BSc, 12th Pass (HSE), Other Course
Mumbai
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Mumbai
0.6 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai
0.6 to 3 Years
Salary not disclosed
B.Com
Mumbai
1 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM
Delhi, Gurgaon, Mumbai
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai, Pune, Chennai
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Any Graduate
Delhi, Gurgaon, Mumbai
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Ahmednagar, Aurangabad, Jalgaon, Kolhapur, Mumbai, Nagpur, Nashik, Navi Mumbai, Pune, Solapur, Akola, Nanded, Amravati, Parbhani, Dhule, Latur, Bhiwandi, Malegaon, Maharashtra, Chandrapur, Khopoli, Ratnagiri, Beed, Bhandara, Buldhana, Gadchiroli, Gondia, Hingoli, Jalna, Nandurbar, Osmanabad, Palghar, Sangli, Satara, Sindhudurg, Wardha, Washim, Yavatmal, Mumbai Suburban, Thane, Raigad
Freshers
Salary not disclosed
12th Pass (HSE), Any Graduate
Mumbai
0.6 to 1 Years
Salary not disclosed
12th Pass (HSE) 
