Telecaller Jobs Opening in SARATHI PROPERTIES at Dwarka, Delhi
Telecaller
Job Description
Job Summary:
We are seeking an enthusiastic and results-driven Telecaller to join our dynamic sales and customer support team. As a Telecaller, you will play a key role in generating leads, making outbound calls, handling inbound inquiries, and delivering exceptional customer service. You will engage with potential and existing customers, providing them with relevant information about our products or services, addressing their queries, and driving sales growth.
This position offers an excellent opportunity for individuals who are skilled communicators, have a passion for customer service, and want to contribute to the growth and success of the organization. You will work closely with the sales team and managers to ensure that company goals are met and customer satisfaction is achieved.
Key Responsibilities:
1. Outbound Calls & Lead Generation:
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Make outbound calls to potential customers to promote and sell products or services.
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Conduct cold calls to generate new business opportunities and qualified leads.
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Follow up on leads generated from marketing campaigns or other sources.
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Identify customer needs and recommend appropriate products or services based on their requirements.
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Keep detailed records of all interactions with customers in the CRM system.
2. Inbound Call Handling:
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Receive incoming calls from potential or existing customers and provide information about products, services, or promotions.
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Assist customers with inquiries, technical questions, or complaints, ensuring their issues are resolved in a timely and professional manner.
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Process orders, provide product recommendations, and upsell when appropriate.
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Document all customer interactions and transactions accurately in the system.
3. Customer Relationship Management:
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Build and maintain strong relationships with potential and existing clients to ensure customer satisfaction and loyalty.
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Address customer concerns or complaints with patience and professionalism, striving to resolve any issues promptly.
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Follow up with customers post-sale to ensure product satisfaction and gather feedback for process improvement.
4. Sales Targets & Performance Monitoring:
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Meet or exceed daily, weekly, and monthly sales targets and KPIs as defined by the management team.
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Achieve individual sales goals by effectively communicating product benefits and offering solutions tailored to customer needs.
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Track and report progress on sales and lead generation efforts to the team leader or manager.
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Participate in training sessions and performance reviews to improve sales skills and product knowledge.
5. Product Knowledge & Sales Pitch:
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Stay up to date with product/service offerings, industry trends, and competitor activities to effectively communicate with potential customers.
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Deliver effective sales pitches based on an in-depth understanding of the company’s products and services.
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Educate customers on the features and benefits of the products/services to encourage purchase decisions.
6. Documentation & Reporting:
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Maintain accurate records of customer details, conversations, and transactions in the CRM system.
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Submit daily reports on call volume, sales figures, and customer feedback to the supervisor or manager.
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Monitor the status of leads, follow-up timelines, and sales pipeline progress.
7. Meeting Compliance & Quality Standards:
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Adhere to company policies, sales scripts, and quality assurance standards during customer interactions.
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Ensure compliance with industry regulations, privacy policies, and data protection laws during telecalling activities.
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Maintain a professional and polite demeanor during calls, representing the company’s values and standards.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), Upto 9th Std
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
