Telecaller Jobs Opening in SKARTI AI CLOUD at Thiruvananthapuram-Others, Thiruvananthapuram
Telecaller
Job Description
Experience: 0–4 years
Language Skills:
English (Primary) + Hindi / Kannada / Telugu / Tamil
Join SKARTIO AI Cloud, a fast-growing B2B SaaS platform, and be part of our growth engine!
Key Responsibilities
1. Outbound Calling & Lead Generation
-
Make outbound calls to potential customers and explain the company’s products or services.
-
Generate leads, qualify prospects, and schedule follow-ups.
-
Maintain consistent communication to nurture customer relationships.
2. Inbound Call Handling
-
Answer customer inquiries and provide accurate information about products, pricing, and offers.
-
Handle complaints and resolve issues in a timely and professional manner.
-
Record and escalate complex issues to the concerned department when required.
3. Sales & Conversion
-
Convince customers to purchase products or services through effective communication.
-
Achieve individual and team sales targets on a monthly and quarterly basis.
-
Cross-sell and upsell additional products when possible.
4. Customer Relationship Management (CRM)
-
Build and maintain strong relationships with customers to ensure retention.
-
Manage follow-up calls and resolve post-sale concerns.
-
Update customer databases accurately and ensure CRM software is properly utilized.
5. Documentation & Reporting
-
Maintain daily call logs, lead status, and follow-up details.
-
Submit weekly and monthly reports on performance, targets, and achievements.
-
Ensure compliance with company policies and data protection guidelines.
Required Skills & Competencies
1. Communication Skills
-
Strong verbal communication in English, Hindi, and local languages.
-
Active listening and customer-friendly interaction abilities.
-
Ability to handle difficult conversations with patience and professionalism.
2. Persuasive & Negotiation Skills
-
Ability to influence customers’ buying decisions positively.
-
Confidently explain the value proposition of products or services.
3. Technical Skills
-
Basic knowledge of MS Office, typing, and email handling.
-
Experience with CRM tools and telephone systems is an advantage.
4. Personal Attributes
-
Positive attitude and willingness to learn.
-
Patience and adaptability to handle customer objections.
-
Strong time management and multitasking abilities.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BBA/BBM, BSc, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
