Telecaller Jobs Opening in SLM WEALTH IMF PRIVATE LTD at Guindy, Chennai
Telecaller
Job Description
Key Responsibilities
1. Outbound Calling
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Make cold calls and warm calls to potential customers to explain products or services.
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Generate leads, qualify prospects, and pass them to the sales team if required.
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Convince customers to purchase products, subscribe to services, or book appointments.
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Follow up on previously contacted leads to convert them into successful sales.
2. Inbound Call Handling
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Answer incoming calls from customers and respond to their queries.
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Provide detailed information about products, services, or ongoing offers.
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Redirect calls to relevant departments when required.
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Maintain a professional and courteous tone throughout the conversation.
3. Customer Relationship Management
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Build and maintain strong relationships with customers to ensure repeat business.
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Collect customer feedback and escalate issues to higher authorities if necessary.
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Resolve customer concerns quickly and effectively to improve satisfaction.
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Maintain a positive brand image during all customer interactions.
4. Data Entry & Record Keeping
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Maintain accurate records of customer details, call logs, and feedback.
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Update CRM systems or spreadsheets with relevant information.
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Track call outcomes, leads generated, and sales conversions for reporting purposes.
5. Meeting Targets & KPIs
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Work towards achieving daily, weekly, and monthly call and sales targets.
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Maintain the required call quality standards and conversion ratios.
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Collaborate with the sales team to align strategies and improve performance.
Required Skills and Competencies
Technical Skills
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Basic knowledge of using computers, CRM software, and call center tools.
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Familiarity with MS Office (Excel, Word) for data entry and reporting.
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Understanding of sales techniques and customer handling strategies.
Soft Skills
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Excellent communication and interpersonal skills.
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Persuasive and confident personality.
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Ability to handle rejection and remain positive.
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Good listening skills to understand customer needs effectively.
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Multitasking abilities and time management skills.
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Fluency in English, Hindi, or regional languages depending on job requirements.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Chennai
0.6 to 2 Years
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
BA
Chennai
0 to 1 Years
Salary not disclosed
Certificate Course (ITI), Diploma, BCA, BE/B.Tech, BSc, MCA, CS 
