Telecaller Jobs Opening in Spark Pro at Mount Road, Chennai
Telecaller
Job Description
Job Summary:
We are seeking a highly motivated and enthusiastic Telecaller to join our growing team. The telecaller will be responsible for reaching out to potential or existing customers over the phone to inform them about products, services, or campaigns, or to collect feedback, gather leads, or conduct follow-ups.
This role demands strong communication skills, patience, persistence, and a customer-oriented approach. You should be able to handle rejections, resolve queries, and maintain a positive tone in every call. Whether you're supporting sales, marketing, customer service, or collections, your ability to connect with people over the phone will be crucial.
Resolve queries efficiently and professionally
Maintain accurate records of communication
Ensure customer satisfaction through effective service
Follow company processes and policies
Good communication skills
Basic computer and typing skills
Positive attitude and willingness to learn
Should be flexible to work in rotational shifts, including weekends
Key Responsibilities:
1. Outbound Calling:
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Make outbound calls to prospective customers from the provided database or leads.
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Deliver scripted or customized information to promote products, services, offers, or campaigns.
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Understand customer needs, interests, and objections, and respond accordingly.
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Generate qualified leads and transfer them to the appropriate department if required.
2. Inbound Call Handling:
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Handle incoming calls from customers with inquiries, complaints, or requests.
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Provide product/service details clearly and resolve customer concerns quickly.
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Route complex calls to relevant departments when necessary.
3. Follow-Ups and Database Management:
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Call back customers who have shown interest or requested a callback.
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Follow up on previous calls, incomplete inquiries, or potential leads.
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Maintain and update the customer database accurately with call details, responses, and outcomes.
4. Customer Engagement:
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Build rapport with customers to foster trust and long-term association.
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Identify upselling or cross-selling opportunities during calls.
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Collect customer feedback for product or service improvement.
5. Reporting and Coordination:
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Submit daily call logs, lead reports, and feedback summaries to supervisors.
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Coordinate with sales, marketing, or operations teams for lead processing or issue resolution.
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Attend team meetings, training sessions, and performance reviews as required.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 13000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Chennai
0 to 0.6 Years
Salary not disclosed
B.Com
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc
Chennai
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std
Chennai
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
BA, 12th Pass (HSE) 
