Telecaller

Sunway Technologies Pvt Ltd

0 to 3+ Years

14000 - 19000 Monthly

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Posted: 29 Apr 25

Job Description

Immediate Placement URGENT. Good Salary and Incentives and other bonuses, Opportunity to grab a career development in the field of Tele calling. Looking for Female candidate who can work hard .

The Industry is of High demand now. Good time for Career Development. If Interested call for Interview.

Key Responsibilities

1. Outbound Calling

Call potential or existing customers to inform them about the company’s products or services using scripts.
Make a minimum number of outbound calls per day as defined by the team leader or manager.
Generate interest and set up appointments or follow-up meetings for field sales executives.
Follow up with prospects who have shown interest previously or have been contacted through marketing campaigns.

2. Inbound Call Handling

Receive inbound calls from current or potential customers and provide information as required.
Understand customer needs and provide appropriate solutions or guidance.
Redirect calls to relevant departments when necessary and ensure customer issues are resolved efficiently.

3. Lead Management

Maintain and update the customer database with accurate details of interactions, call outcomes, and follow-up actions.
Qualify leads by assessing the interest level and potential for conversion.
Record all customer conversations and report feedback to supervisors for service improvement.

4. Customer Engagement

Establish and maintain positive relationships with customers by providing professional and courteous service.
Handle customer complaints or queries with patience and a problem-solving attitude.
Encourage repeat business by informing customers about offers, new services, or follow-up on satisfaction.

5. Sales and Promotion

Promote the company’s products and services in a persuasive and informative manner.
Achieve assigned monthly targets for call volume, lead generation, or sales conversions.
Cross-sell or upsell products based on customer needs and eligibility.

6. Documentation and Reporting

Maintain call logs, call sheets, and reports of daily activity.
Prepare summary reports for managers detailing calls made, conversions achieved, and unresolved issues.
Provide market and customer feedback that can be used to improve products or strategies.

More information about this Telecaller Job

Please go through the below FAQs to get all answers related to the given Telecaller job

What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Telecaller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 14000 and 19000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.