Telecaller Jobs Opening in TIC PVT LTD at Parrys, Chennai
Telecaller
Job Description
Key Responsibilities
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Outbound Calling
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Make calls to potential customers to introduce products or services.
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Explain features, benefits, and pricing clearly to generate interest.
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Convert leads into confirmed sales or appointments for field teams.
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Inbound Call Handling
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Attend incoming customer calls promptly and professionally.
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Provide accurate information about the company’s offerings.
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Handle queries, complaints, and requests efficiently.
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Lead Generation
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Collect and maintain up-to-date contact information of potential clients.
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Identify sales opportunities and qualify leads through conversations.
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Follow-Ups
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Maintain regular follow-up with prospects to close sales.
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Send reminders and updates regarding products, services, or payment schedules.
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Customer Relationship Management
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Build a positive rapport with customers to encourage repeat business.
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Record customer feedback and suggestions for improvement.
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Data Entry and Record Keeping
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Maintain accurate call logs, lead status, and customer interaction details in CRM systems.
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Update databases regularly to ensure the sales team has current information.
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Meeting Targets
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Achieve daily, weekly, or monthly call and sales targets set by management.
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Work towards improving conversion rates and call quality scores.
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Coordination with Other Teams
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Share relevant lead information with the marketing or sales team.
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Collaborate with colleagues to resolve customer concerns.
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Training and Development
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Participate in regular training to improve product knowledge and communication skills.
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Stay updated on market trends, competitor products, and industry best practices.
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Required Skills and Competencies
To excel as a telecaller, one must possess a combination of communication abilities, sales techniques, and customer service skills.
1. Communication Skills
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Clear, confident, and polite speaking voice.
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Ability to explain complex information in simple terms.
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Active listening to understand customer needs and concerns.
2. Persuasion and Negotiation Skills
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Capability to convince customers and handle objections tactfully.
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Ability to close sales without being pushy.
3. Patience and Emotional Resilience
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Ability to handle rejection without losing motivation.
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Staying calm and professional even in challenging conversations.
4. Product Knowledge
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In-depth understanding of the company’s products or services.
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Ability to answer customer questions accurately.
5. Customer Service Orientation
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Commitment to providing a positive customer experience.
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Empathy to connect with customers and address their needs.
6. Time Management
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Ability to handle high call volumes efficiently.
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Prioritizing tasks such as follow-ups and lead tracking.
7. Computer Literacy
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Familiarity with CRM software, MS Office tools, and basic data entry.
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Ability to update and maintain accurate records in real time.
8. Goal-Oriented Mindset
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Motivation to meet or exceed targets consistently.
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Willingness to adapt strategies to improve performance.
9. Team Collaboration
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Willingness to share best practices and support team goals.
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Effective communication with colleagues and managers.
10. Adaptability
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Ability to adjust tone, style, and approach based on customer type.
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Openness to learn new sales techniques or product updates.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Chennai 
0.6 to 2 Years 
Salary not disclosed 
12th Pass (HSE)
Chennai
1 to 3 Years
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, BSc, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, BSc, 10th Pass (SSC), 12th Pass (HSE), Other Course
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
10th Pass (SSC)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
