Telecaller Jobs Opening in Titan credit service at Chandkheda, Ahmedabad
Job Description
Job Summary:
A Telecaller is a communication professional responsible for making outbound calls or receiving inbound calls to connect with potential or existing customers. The primary objective is to inform, promote, sell, or provide assistance related to a product, service, or offering. A Telecaller must be skilled in verbal communication, customer handling, data entry, and time management.
Whether the purpose is lead generation, cold calling, customer service, feedback collection, appointment setting, or follow-ups, a Telecaller serves as a vital link between the company and its clients. They play a key role in driving business growth and customer satisfaction through effective telephone interactions.
Key Responsibilities:
1. Outbound Calling:
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Make a specified number of daily outbound calls to potential or existing customers using company-provided leads.
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Call individuals or businesses to explain products, services, offers, or campaigns.
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Identify customer interest and generate leads or sales accordingly.
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Schedule appointments or product demos when needed.
2. Inbound Calling:
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Attend incoming customer calls courteously and professionally.
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Provide information, resolve queries, or direct calls to the appropriate department.
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Guide callers through product or service details and address basic technical or general concerns.
3. Lead Generation & Conversion:
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Use convincing and persuasive language to convert cold leads into interested prospects.
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Understand the needs of the caller and recommend suitable offerings.
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Capture important information such as contact details, customer needs, and follow-up notes.
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Meet or exceed daily, weekly, and monthly calling targets and conversion goals.
4. Customer Follow-Up:
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Follow up on previous conversations or interest shown by a customer.
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Remind clients about appointments, dues, documentation, or feedback forms.
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Update customers on new offers, renewals, or company policies.
5. CRM & Documentation:
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Maintain accurate records of calls made, responses received, and outcomes in the CRM system or Excel sheet.
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Tag calls as per lead status (interested, not interested, call back later, converted, etc.).
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Generate daily or weekly reports to track progress and share with supervisors or team leads.
6. Relationship Building:
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Build rapport with clients over repeated calls.
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Ensure customer satisfaction and maintain a professional, helpful tone in every interaction.
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Act as a brand representative and uphold the company’s reputation.
7. Team Collaboration:
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Coordinate with the sales, marketing, or operations team to understand promotions, lead quality, and client feedback.
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Participate in team meetings, training sessions, and performance evaluations.
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Share learnings and suggestions to improve call scripts or customer responses.
Required Skills and Competencies:
1. Communication Skills:
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Excellent verbal communication in [choose languages: English, Hindi, Tamil, Telugu, etc.].
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Clear, confident, and polite speaking manner.
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Ability to listen actively and respond appropriately.
2. Sales & Persuasion:
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Ability to convince callers and handle objections effectively.
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Strong negotiation skills and a positive attitude toward meeting targets.
3. Customer Service Orientation:
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Patience and empathy in dealing with customer concerns.
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Commitment to providing accurate and helpful responses.
4. Computer & Typing Skills:
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Basic knowledge of MS Office (Word, Excel).
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Fast and accurate data entry skills.
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Familiarity with CRM systems, call center software, or lead management tools is a plus.
5. Organizational Skills:
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Ability to manage daily call lists and follow-ups.
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Multitasking and time management under pressure.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Hyderabad, Ahmedabad, Bangalore 
3 to 3+ Years 
Salary not disclosed 
12th Pass (HSE)
Ahmedabad
Freshers
Salary not disclosed
12th Pass (HSE)
Ahmedabad, Mumbai, Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Ahmedabad, Pune, Noida
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Ahmedabad, Mumbai, Noida
Freshers
Salary not disclosed
10th Pass (SSC) 
