Telecaller Jobs Opening in TRANZINDIA.Pvt.ltd at Kodambakkam, Chennai
Telecaller
Job Description
Key Responsibilities:
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Outbound Calling:
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Make outbound calls to potential or existing customers from a given database or leads list.
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Explain the company’s products or services, promotions, and offers clearly and persuasively.
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Generate leads, set appointments, or close sales over the phone depending on the campaign objectives.
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Follow-up on leads or previous interactions to move them further through the sales funnel.
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Inbound Calling:
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Answer incoming calls professionally and resolve customer queries or concerns.
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Provide accurate information regarding products, pricing, policies, or order statuses.
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Redirect complex queries to appropriate departments when necessary.
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Customer Relationship Management:
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Maintain positive relationships with customers by providing excellent service and support.
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Address customer needs and offer solutions in a courteous and efficient manner.
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Record feedback, complaints, and suggestions from customers and escalate when required.
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Data Entry and Documentation:
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Maintain accurate and up-to-date records of all calls, conversations, and outcomes using CRM or call management software.
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Prepare reports on daily, weekly, or monthly performance metrics such as number of calls made, leads generated, conversions, etc.
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Ensure confidentiality of customer data and adhere to data protection regulations.
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Target Achievement:
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Work towards individual and team targets related to calls, lead conversion, appointment scheduling, or sales.
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Participate in regular training or meetings to understand product updates, sales techniques, or campaign changes.
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Adapt communication strategies based on call performance analysis and customer feedback.
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More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
