Telecaller Jobs Opening in Xtream foodie express at GTB Nagar, Delhi
Telecaller
Job Description
Job Summary:
The Telecaller is responsible for handling outbound and inbound calls to promote products or services, generate leads, resolve customer inquiries, and provide exceptional customer support. The role involves engaging with potential and existing customers via telephone, understanding their needs, and delivering relevant information in a persuasive and professional manner.
A Telecaller plays a vital role in the customer acquisition and retention strategy of the organization and often serves as the first point of contact between the company and its clients.
Key Responsibilities:
1. Outbound Calling
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Make outbound calls to potential customers from provided or sourced databases.
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Introduce the company’s products or services and explain their features and benefits clearly.
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Generate interest and qualify leads by identifying customer needs and suitability.
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Schedule appointments or site visits (for real estate, education, finance, etc.) for field sales teams when required.
2. Inbound Calling & Customer Support
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Handle inbound calls from customers and prospects.
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Respond to queries regarding products, pricing, availability, delivery timelines, or services.
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Record customer concerns and provide timely resolutions or escalate to appropriate departments.
3. Lead Generation & Conversion
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Capture and maintain accurate details of potential leads, including contact information and customer preferences.
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Follow up on previous calls, inquiries, and leads to convert them into sales or appointments.
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Maintain regular contact with interested prospects and nurture them through the sales funnel.
4. Data Management & Reporting
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Maintain daily call logs, lead status reports, and updates in CRM or Excel sheets.
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Ensure accuracy of customer data, feedback, and call outcomes in the reporting system.
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Provide regular reports on call volume, lead quality, conversion rates, and campaign effectiveness.
5. Script and Process Adherence
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Follow call scripts and communication protocols provided by the organization.
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Stay updated with new product knowledge, service features, offers, and company policies.
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Meet individual call quotas, lead targets, and performance benchmarks set by the management.
6. Customer Relationship Building
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Maintain a courteous and professional tone in all interactions.
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Build and maintain strong relationships with clients by understanding their preferences and providing appropriate follow-ups.
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Gather customer feedback to help improve services and customer satisfaction.
7. Coordination & Team Support
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Coordinate with sales teams, service departments, and other internal teams to ensure lead handovers and issue resolution.
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Share insights and suggestions for improving telecalling scripts, communication strategies, and lead quality.
Key Skills and Competencies:
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Excellent Communication Skills: Fluent in [Insert Languages as required – e.g., English, Hindi, regional languages]; strong listening and persuasion abilities.
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Customer-Centric Approach: Empathetic, patient, and able to understand customer concerns.
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Sales Skills: Ability to pitch products/services and handle objections confidently.
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Basic Computer Skills: Comfortable using CRM software, email, MS Excel, and call management systems.
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Time Management: Ability to make multiple calls daily while maintaining quality.
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Adaptability: Able to handle different types of customers and respond flexibly to objections or inquiries.
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Team Player: Willingness to support the team in meeting overall targets and goals.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Delhi 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE), Other Graduate, Other Post Graduate
Delhi
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE) 
