Telecalling Executive Jobs Opening in ECC SOLUTION at Mount Road, Chennai
Job Description
ECC SOLUTION HIRE FOR GOOD COMMUNICATION AND CUSTOMER SUPPORT CANDIDATES. WE WANT A GOOD HARD WORKER AND GOOD ATTENTION MENTALITY PERSONS. WE ARE SEARCHING FOR GOOD EMPLOYEES.
A Telecalling Executive, also known as a Telecaller, is responsible for making and receiving phone calls to promote products or services, generate leads, and provide customer support. They interact with customers to build relationships, address inquiries, and resolve issues, ultimately contributing to sales growth and customer satisfaction.
Key Responsibilities:
1. Outbound Calling:
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Make a high volume of outbound calls to potential or existing customers.
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Promote products, services, offers, or events depending on the project.
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Follow a prepared script or call flow but also handle off-script questions confidently.
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Convince customers to purchase, register, or take desired actions.
2. Inbound Support:
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Receive and respond to incoming calls from customers.
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Answer queries regarding services, orders, billing, appointments, etc.
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Provide correct and timely information or resolve complaints as per process guidelines.
3. Lead Generation and Follow-Up:
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Collect, verify, and update customer data accurately.
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Maintain and nurture leads through regular follow-ups.
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Schedule appointments or demos for field teams or sales executives (as needed).
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Record feedback and help improve call strategies based on conversations.
4. Customer Relationship Management:
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Maintain a friendly and helpful tone throughout the call.
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Understand customer needs and provide suitable solutions or offers.
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Build and maintain customer trust and satisfaction through effective communication.
5. Reporting and Documentation:
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Update call details, lead status, and customer feedback in CRM tools or call logs.
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Prepare basic daily/weekly reports about call volume, conversions, or complaints.
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Inform team leaders about major issues or urgent customer requests.
6. Process Adherence and Quality Compliance:
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Follow company policies, data protection norms, and telephone etiquette.
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Meet assigned call quotas, lead targets, or conversion goals.
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Maintain call quality, accuracy of information, and minimal errors.
More information about this Telecalling Executive Job
Please go through the below FAQs to get all answers related to the given Telecalling Executive job
- What are the job requirements to apply for this Telecalling Executive job position?
- Ans: A candidate must have a minimum of fresher as an Telecalling Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecalling Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecalling Executive position?
- Ans: There are immediate 1 job openings for Telecalling Executive in our Organisation.
Job Particulars
Role bpo telecaller
Education Diploma
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2724865
Job Category BPO
Locality Address Mount Road
State Tamil Nadu
Country India
About Company
ECC SOLUTION
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