Telecalling Officer Job in ResGenesis Technology Solutions Pvt. Ltd. at S D Road, Secunderabad, Hyderabad

Telecalling Officer – ResGenesis Technology Solutions Pvt. Ltd. (male/female)

Job Description

• Handling Outbound calls, cold calling to Customers who are willing to apply for Credits Cards
  
• Would be part of the collections team handling outbound calls / emails from Credit Card holders.
  
• Responsible for achieving the call centre targets on a daily basis like AHT, Productivity, Cross sell, retention, first call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.
  
• Would be required to contribute to cross sell targets through outbound channels.
  
• Job requires Compliant to Business Policy, processes and procedures
  

 Qualifications/Requirements

• Desired- 0-1 years’ experience in Collections- in a customer-facing role.
  
• 10th, 10+2, Graduate in Any Discipline
  
• Looking for candidates who are multi lingual (English/Hindi/Telugu). Any other language apart from these three would be an added benefit
  

• Strong Communication skills (Local Language)
  
• Working in teams
  
• Pro-active approach
  
• Negotiation and persuasive skills
• Job Location:-  Secunderabad