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Telecom Representative Jobs in Hyderabad - Megabyte IT Services

Telecom Representative
Megabyte IT Services
Megabyte IT Services
Last Date 28 Oct 2017

Megabyte IT Services - Job Details

Date of posting: 29 Aug 17
  • Role : Call Center Representative
  • Duration : Full Time
  • Location : Hyderabad
General Purpose
  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints,troubleshoot problems and provide information
Responsibilities
  • Manage large amounts of inbound calls in a timely manner
  • Follow communication “scripts” when handling different topic
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  •  Meet personal/team qualitative and quantitative targetsRequirements & Key Competencies
  • Previous experience in a customer support role, Fresher’s are welcome
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
Education and Experience
  • intermediate/Graduate
  • proficient in relevant computer applications
  • required language proficiency
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes

Hiring Process : Face to Face Interview, Telephonic Interview

Job Role : Others

About Megabyte IT Services

Mega Byte IT Services is globalized leading services provider in the field of IT and ITES such as Software Development and Support outsourcing, Professional website strategies development and maintenance, Mobile application development and product / service oriented support. Mega Byte driven by higher level protocols that delivering high performance and more utility in terms of cost and time and in-class unmatched quality.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Megabyte IT Services recruiting Telecom Representative fresher’s in Hyderabad. The Megabyte IT Services vacancies for Telecom Representative is filled through Face to Face Interview, Telephonic Interview etc.
Megabyte IT Services jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -English Speaking, Hindi Speaking. The candidates with Any Graduate are selected to full fill the vacancies in Others job field. The fresher’s applying for Telecom Representative should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Megabyte IT Services recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Megabyte IT Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Megabyte IT Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.