Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
- interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skills.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Role bpo telecaller
Who can apply Experienced (0.6 to 1.5 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1289514
Job Category BPO , BSc/BCA/BBM
Locality Address Sector 56, Gurgaon
State Haryana
Country India
About Company
SRTS
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