Telesales Executive Jobs in Kolkata - Encore Digitech Pvt Ltd

Telesales executive should be able to sell products and services for their company over the phone as well as manage client accounts and maintain relationships, all through taking and making phone calls. Telesales is classifies as :

• Inbound Telesales: Takes place when a potential customer/client calls the company enquiring about their products/services.  Inbound telesales are designed to cater to customer responses to company's promotional/ advertising campaigns. Technical support executives also fall under this category if they do cross selling.
• Outbound Telesales: takes place when a telesales executive proactively initiates a call to a prospective customer. These calls can be for existing customers for cross-selling / up-selling new product/service offerings or for new customer acquisition.
• Executive will have monthly targets and strategies set  by their team supervisor. 
  
• Should  have a clear understanding of the product/service they are selling and should be able to negotiate well.
  

 ( Proper product Training will be given by the organisation in this regards )

• The Executive is required to interact with customers for most part of his/her day and so good communication skills are a must. 
  
• He/she must be able to plan the number of fresh/follow-up calls he/she has to do in order to meet targets. 
  
• The job also requires good selling and persuading skills and also a thorough understanding of the company's offerings. 
  

The major skills and competencies that we are looking for are:

• Ability to plan and execute
• Ability to persuade and negotiate
• Ability to work under stress
• Ability to work as a team
• Good spoken and written language skills