Telesales Executive Jobs Opening in Delhivery at Kanchipuram, Chennai
Job Description
Job Summary:
We are seeking a highly motivated and customer-focused Telesales Executive to join our Delivery Office team. The successful candidate will be responsible for handling inbound and outbound customer calls, processing courier and parcel bookings, and promoting additional services to enhance customer experience and drive sales revenue.
Key Responsibilities:
Customer Service:
1. Respond to inbound customer calls, providing exceptional service and resolving queries.
2. Process courier and parcel bookings, ensuring accurate information and timely delivery.
3. Address customer concerns and complaints, escalating issues as necessary.
Sales:
1. Promote additional services (e.g., express delivery, insurance, tracking) to customers.
2. Upsell and cross-sell relevant products to increase sales revenue.
3. Meet or exceed daily/weekly sales targets.
Booking and Delivery:
1. Accurately process bookings, ensuring correct recipient information and delivery details.
2. Coordinate with delivery teams to ensure timely and efficient delivery.
3. Monitor delivery status and update customers on tracking information.
Administrative:
1. Maintain accurate records of customer interactions, bookings, and sales.
2. Update customer information in CRM system.
3. Perform data entry tasks as required.
Performance Metrics:
1. Customer satisfaction ratings
2. Sales revenue growth
3. Booking volume and accuracy
4. First-call resolution (FCR) rate
5. Average handling time (AHT)
Skills:
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong sales and customer service skills
- Proficient in CRM software and Microsoft Office
- Ability to multitask and prioritize calls
If you are interested in this position and meet the criteria mentioned above, please apply with your updated resume to us
More information about this Telesales Executive Job
Please go through the below FAQs to get all answers related to the given Telesales Executive job
- What are the job requirements to apply for this Telesales Executive job position?
- Ans: A candidate must have a minimum of fresher as an Telesales Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Telesales Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telesales Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telesales Executive position?
- Ans: There are immediate 1 job openings for Telesales Executive in our Organisation.
Job Particulars
Role bpo telecaller
Education BA
Who can apply Freshers
Hiring Process Virtual Interview
Employment TypeFull Time
Job Id2659567
Locality Address Kanchipuram
State Tamil Nadu
Country India
About Company
Delhivery is India’s largest logistics provider, offering express parcel, supply chain, PTL, FTL, and cross-border services. We simplify logistics with real-time tracking, inventory management, and cost-efficient delivery options. Trusted by 33,000+ businesses, we’ve shipped 3 billion+ parcels and cover 99.5% of India. Our advanced OS1 system improves supply chain efficiency, helping businesses scale with ease. With 4.3 million+ tonnes of freight shipped, we’re the partner you can rely on. Let us help move your business forward.
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