Telesales Executive Jobs Opening in Helpmate Solution at Sahibabad, Ghaziabad
Telesales Executive
Job Description
Job Summary:
We are seeking a motivated and results-driven Telesales Executive to join our sales team. The Telesales Executive will be responsible for selling products or services over the phone by contacting potential and existing customers. The role requires a balance of outbound sales efforts and inbound call handling, where you will build customer relationships, understand their needs, and close sales effectively.
The ideal candidate should have excellent communication skills, a persuasive attitude, and a passion for delivering high-quality customer service while meeting or exceeding sales targets.
Key Responsibilities:
1. Outbound Sales Calls
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Make outbound calls to prospective customers using provided leads or databases.
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Introduce the company’s products or services and explain features, benefits, and pricing.
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Identify customer needs and offer suitable solutions that align with their interests.
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Follow up with leads through phone calls, SMS, WhatsApp, or email to maintain engagement.
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Meet or exceed daily, weekly, and monthly call and sales targets.
2. Inbound Call Handling
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Answer incoming calls from interested customers promptly and professionally.
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Address inquiries related to products, pricing, offers, delivery, and policies.
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Provide clear and accurate information to encourage sales conversion.
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Capture customer interest and convert incoming queries into confirmed orders or appointments.
3. Lead Management and Follow-Up
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Update and manage lead information in CRM systems or Excel sheets.
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Follow up with cold, warm, and hot leads until closure or disqualification.
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Track all interactions with customers, including conversations, status, and feedback.
4. Sales Closure
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Negotiate terms and pricing where necessary to close sales deals.
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Maintain a positive and persistent approach to overcome objections or hesitation.
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Share quotations, payment options, and coordinate with logistics or backend support when required.
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Achieve individual and team sales quotas consistently.
5. Customer Relationship Building
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Build rapport with customers through professional and friendly communication.
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Understand the customer journey and provide post-sale support if needed.
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Encourage repeat business by maintaining ongoing relationships with existing customers.
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Ensure customer satisfaction and collect feedback to improve service quality.
6. Reporting and Coordination
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Prepare and submit daily call and sales reports to the Team Leader or Sales Manager.
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Coordinate with marketing and operations teams for promotions, offers, or updates.
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Attend training, team meetings, and product briefings regularly.
Required Skills and Competencies:
Communication Skills
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Excellent spoken and written communication in [specify language – English, Hindi, or regional language].
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Clear pronunciation, active listening, and a confident phone presence.
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Ability to handle a high volume of calls without compromising quality.
Sales & Negotiation
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Persuasive and goal-oriented attitude with a strong desire to meet sales targets.
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Ability to understand customer needs and present relevant product solutions.
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Familiarity with basic sales techniques, objection handling, and closing strategies.
Customer Service Focus
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Strong interpersonal skills and empathy toward customer concerns.
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Professionalism in resolving complaints or handling difficult conversations.
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Focused on long-term relationship building, not just one-time sales.
Technical & Organizational Skills
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Experience using CRM software, Excel, or Google Sheets for lead tracking.
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Basic understanding of the products/services being sold.
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Organized approach to managing call schedules and follow-ups.
More information about this Telesales Executive Job
Please go through the below FAQs to get all answers related to the given Telesales Executive job
- What are the job requirements to apply for this Telesales Executive job position?
- Ans: A candidate must have a minimum of fresher as an Telesales Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telesales Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telesales Executive position?
- Ans: There are immediate 1 job openings for Telesales Executive in our Organisation.
