Telesales Executive Jobs Opening in M WEB TECHNOLOGY at Sector 15, Noida, Noida
Telesales Executive
Job Description
Overview
A Telesales Executive is responsible for generating sales and building customer relationships over the phone. This role involves contacting potential or existing customers to promote products or services, follow up on inquiries, and close sales deals. Telesales Executives work in various industries, including retail, finance, technology, and telecommunications.
Success in this position depends on excellent communication skills, the ability to understand customer needs, persistence, and a strong desire to meet or exceed sales targets.
Key Responsibilities
1. Outbound Sales Calling
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Make outbound calls to potential or existing customers using a prepared sales script or pitch.
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Present products or services in a clear, concise, and engaging manner.
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Explain features, pricing, benefits, and promotional offers.
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Generate leads and convert inquiries into confirmed sales.
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Maintain call volume and follow-up cadence as per company targets.
2. Inbound Call Handling
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Receive incoming calls from customers with questions or interest in products/services.
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Understand customer needs and recommend appropriate solutions.
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Resolve objections and provide information to encourage sales closure.
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Cross-sell or upsell additional products when possible.
3. Sales Target Achievement
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Work consistently to meet or exceed daily, weekly, and monthly sales goals.
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Maintain a high level of motivation and drive to convert every interaction into a successful sale.
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Track sales metrics and report performance to supervisors or sales managers.
4. Customer Relationship Management
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Build rapport and maintain professional relationships with customers.
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Listen actively to understand customer requirements and feedback.
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Maintain a customer database (CRM) with accurate and up-to-date information.
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Follow up on leads, previous calls, or missed opportunities as required.
5. Product Knowledge and Training
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Stay informed about product or service updates, promotions, and changes.
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Participate in training programs, workshops, and coaching sessions.
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Continuously improve knowledge of sales techniques, market trends, and competitors.
6. Handling Complaints and Objections
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Address customer concerns or objections calmly and professionally.
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Offer solutions, alternatives, or escalate issues to appropriate departments when necessary.
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Ensure a positive customer experience, even when the sale is not achieved.
7. Administrative Duties
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Keep detailed and accurate records of calls, conversations, and outcomes.
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Generate daily, weekly, or monthly reports as requested.
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Comply with company policies, industry regulations, and data privacy standards.
Required Skills and Qualifications
Essential Skills
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Strong verbal communication skills: Clear, confident, and persuasive speaking ability.
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Sales acumen: Ability to understand customer psychology, handle objections, and close deals.
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Listening skills: Attentive and responsive to customer needs and cues.
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Resilience and persistence: Ability to handle rejection and stay motivated.
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Organizational skills: Ability to manage call schedules, notes, and follow-ups efficiently.
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Computer literacy: Familiarity with CRM systems, MS Office, or sales software tools.
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Multitasking: Handle calls, take notes, and update records simultaneously.
Preferred Qualifications
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High School Diploma or equivalent (Bachelor’s degree preferred in business, marketing, or related field).
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Prior experience in telesales, telemarketing, or customer service is advantageous.
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Knowledge of the industry or product line can be a plus (e.g., insurance, electronics, finance).
More information about this Telesales Executive Job
Please go through the below FAQs to get all answers related to the given Telesales Executive job
- What are the job requirements to apply for this Telesales Executive job position?
- Ans: A candidate must have a minimum of fresher as an Telesales Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telesales Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telesales Executive position?
- Ans: There are immediate 1 job openings for Telesales Executive in our Organisation.
Job Particulars
About Company
Noida 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Noida
Freshers
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Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
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BA
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Salary not disclosed
BA 
