Telesales Executive Jobs Opening in SNITS Infoservices PVT LTD at Lucknow
Job Description
Job Overview
A Telesales Executive is responsible for promoting and selling products or services over the phone to prospective and existing customers. This role focuses on lead generation, customer engagement, and conversion while providing accurate product information and building strong relationships with clients.
Telesales Executives are the frontline representatives of the company, combining sales expertise with excellent communication and persuasion skills. This position is ideal for individuals who are target-oriented, confident, and skilled in customer interaction.
Key Responsibilities
1. Lead Generation & Prospecting
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Identify potential customers through cold calling, referrals, or lead lists.
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Qualify leads based on interest, budget, and readiness to purchase.
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Maintain a pipeline of prospective clients for ongoing follow-up.
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Research and gather insights about customer needs, market trends, and competitor offerings.
2. Product Promotion & Information
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Provide detailed information about the company’s products, services, features, and benefits.
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Explain pricing, discounts, and promotional offers clearly to customers.
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Address customer queries and provide accurate, timely, and persuasive responses.
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Highlight unique selling points (USPs) to differentiate products/services from competitors.
3. Sales & Conversion
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Convert leads into confirmed sales by following a structured sales process.
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Negotiate pricing, payment terms, and delivery schedules when applicable.
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Achieve monthly, quarterly, and annual sales targets set by management.
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Track and report on conversion rates, call outcomes, and sales metrics.
4. Customer Relationship Management
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Build and maintain strong relationships with clients to encourage repeat business.
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Follow up with customers for feedback, upselling, and cross-selling opportunities.
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Maintain a professional and courteous attitude to ensure customer satisfaction and loyalty.
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Handle customer objections, complaints, or concerns promptly and effectively.
5. Documentation & Reporting
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Maintain accurate records of calls, leads, and sales activities in the CRM system.
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Prepare reports on daily, weekly, and monthly sales performance.
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Document customer feedback and insights to inform marketing or product development strategies.
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Ensure all sales processes comply with company policies, regulations, and quality standards.
6. Team Collaboration & Coordination
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Collaborate with the marketing and sales teams to align campaigns and leads.
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Participate in team meetings, training sessions, and brainstorming activities.
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Share best practices, techniques, and strategies with colleagues to improve overall team performance.
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Coordinate with operations or delivery teams to ensure smooth post-sale processes.
7. Continuous Learning & Improvement
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Stay updated with product knowledge, industry trends, and competitor offerings.
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Attend sales training sessions, webinars, and workshops to improve skills.
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Implement new techniques and strategies to enhance call effectiveness and sales performance.
Required Skills & Competencies
1. Sales & Negotiation Skills
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Strong ability to persuade and influence potential clients over the phone.
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Target-driven mindset with focus on achieving and exceeding sales goals.
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Ability to handle objections and convert hesitant leads into sales.
2. Communication & Interpersonal Skills
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Excellent verbal and listening skills.
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Professional tone and clarity in phone conversations.
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Ability to build rapport quickly and maintain customer engagement.
3. Organizational & Time Management
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Ability to manage high call volumes and multiple leads simultaneously.
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Strong planning and prioritization skills to ensure efficient lead follow-up.
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Attention to detail in CRM documentation and reporting.
4. Technical Skills
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Proficiency in CRM software, MS Office, and telecommunication tools.
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Familiarity with data entry, lead tracking, and call reporting systems.
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Ability to adapt quickly to new sales and communication technologies.
5. Problem-Solving & Adaptability
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Ability to handle challenging customers and complex sales scenarios.
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Quick thinking to provide solutions and alternatives to meet customer needs.
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Flexibility to adapt sales strategies based on customer behavior and feedback.
More information about this Telesales Executive Job
Please go through the below FAQs to get all answers related to the given Telesales Executive job
- What are the job requirements to apply for this Telesales Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Telesales Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telesales Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telesales Executive position?
- Ans: There are immediate 1 job openings for Telesales Executive in our Organisation.
Job Particulars
About Company
Lucknow 
0 to 1 Years 
Salary not disclosed 
BA, BBA/BBM, Other Graduate(Other Graduate)
Lucknow
Freshers
Salary not disclosed
B.Com, M.Com, BBA/BBM, MBA/PGDM, 12th Pass (HSE), B Voc
Lucknow
0.6 to 2 Years
Salary not disclosed
B.Com, BA, BSc
Lucknow
Freshers
Salary not disclosed
12th Pass (HSE) 
