Telesales Executive

WishCare

0 Years

Not disclosed

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Posted: 17 May 25

Job Description

Job Summary:

A Telesales Executive is responsible for making outbound phone calls to potential or existing customers with the aim of selling products or services. This role combines excellent communication skills, sales knowledge, and customer service to close deals or generate qualified leads for the field sales team.

The Telesales Executive must be persuasive, persistent, and professional, with a passion for meeting sales targets. They are typically the first point of contact between the customer and the company, making it a crucial role in the sales pipeline.

Key Responsibilities:

1. Outbound Calling:

Make daily outbound calls to leads provided by the company or sourced through other channels.
Introduce the company’s products or services and explain their features and benefits.
Persuade customers to make a purchase or schedule a follow-up with a sales representative.

2. Lead Qualification:

Assess the customer’s needs and qualify leads based on predefined criteria.
Identify decision-makers, budget availability, and level of interest.
Forward high-quality leads to the sales team for further conversion.

3. Customer Relationship Management:

Build rapport with potential customers by engaging in active listening and addressing their concerns.
Provide product recommendations tailored to customer requirements.
Follow up on previous interactions and maintain ongoing communication for future sales opportunities.

4. Sales Conversion:

Handle objections confidently and address customer hesitations.
Offer deals, discounts, or special promotions to increase conversion rates (as applicable).
Close sales over the phone and guide customers through payment or order processes.

5. CRM and Reporting:

Accurately record all interactions, feedback, and outcomes in the CRM system.
Maintain a clean and updated database of customers and prospects.
Prepare and submit daily/weekly reports on calls made, leads generated, and sales achieved.

6. Product Knowledge and Training:

Stay updated on the latest product offerings, features, prices, and market trends.
Participate in regular training sessions to improve selling techniques and product understanding.

7. Target Achievement:

Meet or exceed assigned daily, weekly, or monthly sales targets and KPIs.
Work with the team and sales manager to strategize approaches for higher conversions.

More information about this Telesales Executive Job

Please go through the below FAQs to get all answers related to the given Telesales Executive job

What are the job requirements to apply for this Telesales Executive job position?
- Ans: A candidate must have a minimum of fresher as an Telesales Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Telesales Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Telesales Executive position?
- Ans: There are immediate 1 job openings for Telesales Executive in our Organisation.