Telesales Job in The trueworld care at Gurgaon

Key Responsibilities

1. Lead Generation and Customer Outreach

• Contact potential customers through outbound calls based on leads provided by the company.

• Understand customer needs, health concerns, and lifestyle patterns before suggesting products.

• Follow up with leads, maintain engagement, and convert inquiries into sales.

• Manage a healthy pipeline of prospects to meet sales targets.

2. Product Promotion and Information Sharing

• Provide detailed knowledge about Ayurvedic products, including:

  • Herbal formulations

  • Supplements and tonics

  • Skin, hair, and wellness products

  • Immunity boosters and detoxifiers

• Highlight key benefits, natural ingredients, and Ayurvedic principles behind each product.

• Educate customers about dosage, usage guidelines, and precautions.

3. Sales and Conversion

• Achieve or exceed daily, weekly, and monthly sales targets.

• Use persuasive selling techniques while maintaining a customer-first approach.

• Cross-sell and upsell products based on customer health needs.

• Handle objections effectively and provide convincing product explanations.

4. Customer Relationship Management

• Build long-term customer relationships by offering personalized health solutions.

• Resolve customer queries, complaints, and return requests promptly.

• Maintain an updated database of customer interactions and purchase history.

• Encourage repeat purchases and loyalty by offering exclusive deals and packages.

5. Coordination and Reporting

• Work closely with the marketing and product teams to stay updated on new product launches and campaigns.

• Report daily call performance, sales data, and customer feedback to the team leader.

• Suggest improvements based on customer insights to enhance product offerings.

Required Skills and Competencies

1. Communication Skills

• Excellent verbal communication in English, Hindi, and/or regional languages.

• Ability to explain Ayurvedic concepts clearly and confidently.

• Engaging and polite phone etiquette.

2. Sales and Persuasion Skills

• Strong ability to convince and influence potential buyers.

• Knowledge of cross-selling and upselling techniques.

• Confidence in pitching premium Ayurvedic products effectively.

3. Product Knowledge

• Basic understanding of Ayurveda, herbal remedies, and wellness practices.

• Willingness to learn about product compositions, natural ingredients, and their health benefits.

• Awareness of common health issues and Ayurvedic solutions.

4. Customer Service Orientation

• Patience and empathy in handling health-related queries.

• Ability to build trust and rapport with customers seeking natural remedies.

5. Technical Skills

• Proficiency in CRM tools for managing leads and sales tracking.

• Comfortable with MS Excel, Word, and email communication.

• Familiarity with digital payment options and e-commerce processes.

6. Time Management and Multitasking

• Handling high call volumes efficiently.

• Prioritizing leads and managing follow-ups to maximize conversions.