Telesales
Job Description
▪️Location : Gurgaon Phase 1
▪️ Rotational Off
Key Responsibilities
1. Lead Generation and Customer Outreach
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Contact potential customers through outbound calls based on leads provided by the company.
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Understand customer needs, health concerns, and lifestyle patterns before suggesting products.
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Follow up with leads, maintain engagement, and convert inquiries into sales.
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Manage a healthy pipeline of prospects to meet sales targets.
2. Product Promotion and Information Sharing
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Provide detailed knowledge about Ayurvedic products, including:
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Herbal formulations
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Supplements and tonics
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Skin, hair, and wellness products
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Immunity boosters and detoxifiers
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Highlight key benefits, natural ingredients, and Ayurvedic principles behind each product.
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Educate customers about dosage, usage guidelines, and precautions.
3. Sales and Conversion
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Achieve or exceed daily, weekly, and monthly sales targets.
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Use persuasive selling techniques while maintaining a customer-first approach.
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Cross-sell and upsell products based on customer health needs.
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Handle objections effectively and provide convincing product explanations.
4. Customer Relationship Management
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Build long-term customer relationships by offering personalized health solutions.
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Resolve customer queries, complaints, and return requests promptly.
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Maintain an updated database of customer interactions and purchase history.
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Encourage repeat purchases and loyalty by offering exclusive deals and packages.
5. Coordination and Reporting
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Work closely with the marketing and product teams to stay updated on new product launches and campaigns.
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Report daily call performance, sales data, and customer feedback to the team leader.
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Suggest improvements based on customer insights to enhance product offerings.
Required Skills and Competencies
1. Communication Skills
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Excellent verbal communication in English, Hindi, and/or regional languages.
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Ability to explain Ayurvedic concepts clearly and confidently.
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Engaging and polite phone etiquette.
2. Sales and Persuasion Skills
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Strong ability to convince and influence potential buyers.
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Knowledge of cross-selling and upselling techniques.
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Confidence in pitching premium Ayurvedic products effectively.
3. Product Knowledge
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Basic understanding of Ayurveda, herbal remedies, and wellness practices.
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Willingness to learn about product compositions, natural ingredients, and their health benefits.
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Awareness of common health issues and Ayurvedic solutions.
4. Customer Service Orientation
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Patience and empathy in handling health-related queries.
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Ability to build trust and rapport with customers seeking natural remedies.
5. Technical Skills
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Proficiency in CRM tools for managing leads and sales tracking.
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Comfortable with MS Excel, Word, and email communication.
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Familiarity with digital payment options and e-commerce processes.
6. Time Management and Multitasking
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Handling high call volumes efficiently.
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Prioritizing leads and managing follow-ups to maximize conversions.
More information about this Telesales Job
Please go through the below FAQs to get all answers related to the given Telesales job
- What are the job requirements to apply for this Telesales job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Telesales
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telesales is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telesales position?
- Ans: There are immediate 1 job openings for Telesales in our Organisation.
