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Ticket Agent Position Description
Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those who help keep the airplanes operating on schedule.
Ticket agents work at an airport ticket counter using computers to provide customer service to incoming passengers. Responsibilities include a full range of customer service functions. They assist passengers with tagging luggage and baggage check in, ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments. The ticket agent also provides directions to departure gates.
Typical Requirements and/or Experience
Depending on the airline, the minimum age requirement varies from 18 to 20 years. Because ticket agents work directly with passengers, airlines like to see a customer service and/or sales background along with excellent verbal and written communication skills, basic typing and computer skills, and ability to perform basic mathematics. Ticket agents must have the ability to work without close supervision, and have a general knowledge of geography. Cash handling and credit card transaction experience is helpful. Foreign language skills may be required.
Airlines do require that applicants have a high school diploma or GED, however, a college degree is preferred.
Married and unmarried men and women, with or without children are eligible. Persons who are widowed or divorced, also are eligible.
FACILITIES PROVIDED :-
(B) Food Facilities
(C) Pickup and Drop
(F) Facilities Also Provided
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