Tier Two Support Technician Jobs in Ahmedabad - MBAF Services Pvt. Ltd.
Job Description
- Handling technical support cases and projects with respect to PaperSave customers in different geographical locations
- Primary task to provide technical support to PaperSave customers and maintain high level of customer satisfaction
- Responsible for direct customer communication
- Comply with all software development and quality assurance processes and participate in reviews of processes
- Ensure that the support cases and projects get completed within the reasonable timeframe
- Troubleshoot & Perform advanced/expert level triage and escalate to next level as per the process
- Perform reviews for code changes by other developers as directed by the Team Lead or Manager
- Maintains accurate work records using the tools provided
- Independently handle simple to complex difficulty level issues and troubleshoot
- Actively participate in internal team discussions.
- Ensure case escalation procedure is strictly followed and necessary information exists in case details
- Adhere to laid departmental / organizational processes & procedures to the core
- Record every detail related to Case/Project in CRM with all necessary fields
Job Particulars
About Company
WhiteOwl
When you’re looking for a complete technology partner to improve your business process and maximize your technology investment, WhiteOwlis the wise choice. WhiteOwl leverages ERP and CRM solutions from Microsoft, Intacct and Blackbaud, either in the Cloud or on premise. The team at WhiteOwl will help you strategically select, implement, customize, and configure the right system for your specific needs.
Since its inception in 1997, WhiteOwl has serviced over 1,000 mid-sized organizations to Fortune 500 companies on a local and national level. We pride ourselves on providing clients with a single source of fully integrated, reliable and cost-effective technology solutions that align IT with your business goals and objectives.
WhiteOwl’s services include:
- Business process automation
- Cloud computing
- CRM solutions
- Desktop virtualization
- ERP solutions
- Managed services
- Networking & communications
- Software development & integration
Developed by WhiteOwl, PaperSave is a complete document management, electronic workflow, and transaction automation solution. PaperSave’s unique integration provides one-click access to documents related to records within Microsoft Dynamics, Blackbaud, and Intacct. PaperSave combines document capture and transaction processing to eliminate multiple steps from organizations’ process, saving them time and money. PaperSave is proud to be the first Document Management & Electronic Workflow solution that has achieved the Certified for Microsoft Dynamics (CfMD) distinction.
Our solution allows organizations to enjoy the following benefits:
- Eliminate keystrokes
- Faster monthly closes
- Improved vendor and customer relationships
- Reduce time filing and retrieving documents
- Eliminate lost or misfiled documents
- Increased security
- Automated record retention rules
- Reclaim office space
- Enhanced disaster recovery
