Tier Two Support Technician Jobs in Ahmedabad - MBAF Services Pvt. Ltd.

Tier Two Support Technician
MBAF Services Pvt. Ltd.
MBAF Services Pvt. Ltd.
Last Date 24 Jul 2018
This Job is Expired

MBAF Services Pvt. Ltd. - Job Details

Date of posting: 25 May 18
  • Handling technical support cases and projects with respect to PaperSave customers in different geographical locations
  • Primary task to provide technical support to PaperSave customers and maintain high level of customer satisfaction
  • Responsible for direct customer communication
  • Comply with all software development and quality assurance processes and participate in reviews of processes
  • Ensure that the support cases and projects get completed within the reasonable timeframe
  • Troubleshoot & Perform advanced/expert level triage and escalate to next level as per the process
  • Perform reviews for code changes by other developers as directed by the Team Lead or Manager
  • Maintains accurate work records using the tools provided
  • Independently handle simple to complex difficulty level issues and troubleshoot
  • Actively participate in internal team discussions.
  • Ensure case escalation procedure is strictly followed and necessary information exists in case details
  • Adhere to laid departmental / organizational processes & procedures to the core
  • Record every detail related to Case/Project in CRM with all necessary fields

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers
State : Gujarat
Country : India

About MBAF Services Pvt. Ltd.


When you’re looking for a complete technology partner to improve your business process and maximize your technology investment, WhiteOwlis the wise choice.   WhiteOwl leverages ERP and CRM solutions from Microsoft, Intacct and Blackbaud, either in the Cloud or on premise. The team at WhiteOwl will help you strategically select, implement, customize, and configure the right system for your specific needs.

Since its inception in 1997, WhiteOwl has serviced over 1,000 mid-sized organizations to Fortune 500 companies on a local and national level. We pride ourselves on providing clients with a single source of fully integrated, reliable and cost-effective technology solutions that align IT with your business goals and objectives.

WhiteOwl’s services include:

  • Business process automation
  • Cloud computing
  • CRM solutions
  • Desktop virtualization
  • ERP solutions
  • Managed services
  • Networking & communications
  • Software development & integration

Developed by WhiteOwl, PaperSave is a complete document management, electronic workflow, and transaction automation solution. PaperSave’s unique integration provides one-click access to documents related to records within Microsoft Dynamics, Blackbaud, and Intacct. PaperSave combines document capture and transaction processing to eliminate multiple steps from organizations’ process, saving them time and money. PaperSave is proud to be the first Document Management & Electronic Workflow solution that has achieved the Certified for Microsoft Dynamics (CfMD) distinction.

Our solution allows organizations to enjoy the following benefits:

  • Eliminate keystrokes
  • Faster monthly closes
  • Improved vendor and customer relationships
  • Reduce time filing and retrieving documents
  • Eliminate lost or misfiled documents
  • Increased security
  • Automated record retention rules
  • Reclaim office space
  • Enhanced disaster recovery
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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MBAF Services Pvt. Ltd. recruiting Tier Two Support Technician candidates nearby Ahmedabad.MBAF Services Pvt. Ltd. vacancies for Tier Two Support Technician is recruited through Written-test, Face to Face Interview etc.
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