Tivoli Netcool Specialist Jobs in Bangalore - IBM
Job Description
Your Role and Responsibilities
• Maintain group chats and bridge calls effectively to resolve incidents.
• Coordinate with Problem Management, Change Management and Configuration management to ensure correct and consistent data is provided to the Incident Management Process.
• Must be able to support in standard / rotational shifts also willing to support during out of office hours
• Responsible for maintaining a good cycle time for call closure within the team and adhering to the SLAs
• Generating Daily/Monthly/Quarterly/Yearly KPI's Reports as per the clients requirements.
• Manage and drive third parties to the quick resolution of incidents.
• Excellent communication skill
• Strong business engagement skills
• Solution Design: Apply company solutions to meet highly complex customer and/or trade/company IT infrastructure needs.
• Must be able to manage multiple client’s environments and must able work in Australia shift.
Required Technical and Professional Expertise
• Expertise in Installation / Administration / Configuration of HTEMS, RTEMS,TEPS, OS and Application agents
• Strong troubleshooting skills in ITM 6.x environment
• Should have experience in upgradation and patching on ITM 6.x
• Strong knowledge on WPA and Summarization, Pruning agent and Tivoli Data Warehouse
• Should have expertise in Creating / Managing situations and apply best practices
• Strong knowledge in Shell / Perl Scripting
• Added advantage, if had experience on migration from any monitoring tool to ITM 6.x
• Strong knowledge in Netcool Omnibus installation and Configuration
Preferred Technical and Professional Expertise
• Knowledge in customizing of Netcool Gateways, Probe, Impact and Web GUI.• Strong knowledge in Netcool Impact and policy creation
• Should have experience in writing the DB2 / SQL queries
• Good understanding in infrastructure technologies like Unix, Windows, servers, Middleware, Email and Messaging services and Networking etc.
• Provide the status update to Senior management people
• Provide appropriate inputs to the problem management process, RCA preparation.
• Should be well versed with ITIL process
• Knowledge in Automations and new trigger creation / update
Job Particulars
Role hr admin
Education Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1417899
Job Category Diploma , Recruitment
Locality Address
State Karnataka
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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