Trade Service Advisor Jobs in Bangalore,Mumbai

Trade Service Advisor

Federal Source Corp

3+ Years

Not disclosed

Expired

Posted: 11 Jul 17

Job Description :-

Provide support to manage identified client portfolio through dedicated and committed services as per Bank standards to achieve “Client Delight” consistently.
The portfolio will include Global Treasury Services MNC, Large Corporates and Middle Market clients, covering all Trade products service.

Responsibilities:-

Handhold complex and critical transactions for key clients and day to day servicing queries of clients
Investigate and resolve enquiries in a timely/ accurate manner in accordance with service levels.
Work with the team, business partners and clients to provide and promote quality service solutions.
Provide consistent service and keep clients informed on status of all outstanding enquiries.
Minimize queries flow to trade operations team and provide proactive training/advisory services to clients to minimize input defects and enable faster turn-around.
Periodic analysis of client enquiry statistics to identify trends and recurring issues.
Routine dialogue with the client to understand key requirements, pro-active engagement for outstanding enquiries/deliverables.
Market Trade Service initiatives, successes and strengths to new/existing clients.
Active participation in client planning and RFP processes, communication with business for any upcoming client mandates.
Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.
Provide back-up support to other Trade Services Advisor and be a team player.

Skills & Experience:-

Work experience of 7-8 years in a similar profile in bank (preferably within an international/ domestic payments banking environment).
Strong persuasion/ client management skills.
A go getter with excellent written, communication and telephone skills essential.
Good PC skills (MS Office, Word, Excel, PowerPoint (an added advantage).
Good knowledge of treasury and trade management services
Ability to work in high pressured environment and meet tight deadlines.
A proven team player with good work ethics.
Ability to work independently as part of an elite team.
Adapts easily to change
Strong team player with good work ethics
Attention to detail.
Highly organized.
Takes personal ownership and accountability on the work assigned.
Ability to demonstrate initiative and creative thinking.
Ability to build strong client relationships.
Adapts easily to change.
Commonsense approach – mature and confident.
Good interpersonal skills.