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Processing of Client figures into our system in line with specified key performance indicators and contractual conditions
Acknowledge and action client’s instructions in a timely manner and communicate pertinent information as necessary
Where applicable, ensure prompt chasing of accounts/claims due from clients or notify Account Manager (AM) / Client Service Advocate (CSA) to do the same
Ensure the workflow system is kept up to date with correct dates and appropriate comments
Understand the client’s business and their requirements (operational and other)
Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market
Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are escalated to management
Engage with Bureau markets for agreement and Xchanging offices for agreement/signing of accounts
Adheres to standard internal processes, policies and procedures, and other external regulatory
Compliance with legal requirements, industry regulations, organizational policies and Willis Re best practice and professional codes
Ensure internally, client, and market correspondence is stored on E-filing and necessary documents attached to the processing system
Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient, and auditable handling of client monies
Liaise with AM / CSA on a regular basis to understand and determine Client specific needs
Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit
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