Trainee EGC Jobs Opening in For a Client of TeamLease Digital at Bengaluru
FEATURED JOBTrainee EGC
300000 - 400000 Yearly 
Job Description
As a Trainee/Intern, you will be responsible for following Standard Operating Procedures (SOPs) to support and complete transactions received via calls from Store Associates or customers. This role provides a foundation for developing key skills in customer service, issue resolution, and process adherence. The ideal candidate must be eager to learn, adaptable, and capable of working in a fast-paced, dynamic environment.Handle inbound calls to support Gift Card or Card-related queries using relevant internal tools.Investigate issues and provide accurate solutions as per SOP guidelines.Maintain performance metrics such as SLA timelines, call quality, and FCR targets.Collaborate with peers and escalate all unresolved issues appropriately.Learn and apply feedback from quality audits and training sessions.Ensure adherence to SLAs and Creation and documentation of best practices flag any delays or exceptions to relevant stakeholders.
