Trainee EGC Job in Neiman Marcus Global Technology Services Private Limited at Bangalore

Role Description: 

• Handle inbound calls to support Gift Card or Card-related queries using relevant internal tools.

• Investigate issues and provide accurate solutions as per SOP guidelines.

• Maintain performance metrics such as SLA timelines, call quality, and FCR targets.

• Collaborate with peers and escalate all unresolved issues appropriately.

• Learn and apply feedback from quality audits and training sessions.

• Ensure adherence to SLAs and Creation and documentation of best practices flag any delays or exceptions to relevant stakeholders.