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§ Coordinate and Perform system maintenance and upgrade activities as required
§ Proactively analyse and report the health and status of the system to various internal departments
§ Assisting the internal Service departments as required
§ Prepare and maintain complete technical documentation of the systems
§ Ready to work in shifts on rotation basis to maintain 24*7 support function
§ Willing to work extra hours when required
§ Be available 24*7 on call to the customer and internal teams
§ Performing regular health-checks
§ Ticket handling to be done in accordance with the agreed SLA's
§ Coordinate in Installing patches and Emergency corrections
§ Reporting issue to the concerned in a timely manner
§ Responsible for maintaining up-to-date contact information, Technical information related to solution/platform/service
§ Diagnose issues such that backend / L3 team can quickly provide a corrective solution/workaround
§ Incident and RCA Management with respective teams for the resolved ticket in a timely manner
§ Communication management for planned maintenance window
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